Candidate Care Consultant

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years.  Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors.

We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range

£25,000

Job Description

Reed Qualified Social Work specialise in recruiting qualified, high-calibre social workers across the UK for local authorities, NHS, private healthcare firms and charities.

You'll need to be highly self-motivated and have a proven track record of success. You will need to create long lasting positive impressions and build relationships on a daily basis with great communication skills. 

As a Candidate Care Consultant, your primary role will be to offer an unrivalled experience to our candidates. Once the sales team have successfully placed a temporary candidate in to work, responsibility will then be passed on to the CCC.

What you’ll be doing

• Weekly payroll
• Submitting timesheets to a number of different portals 
• Building strong relationships with in-booking candidates
• Providing quality aftercare service
• Keeping on top of monthly and yearly compliance
• Promoting Reed QSW to prospective candidates
• New candidate generation

Stakeholder and Care Management

• Supporting Candidate/Consultant with any ongoing compliance

• Providing candidate with payroll instructions prior to every new placement and support where necessary

• Ensuring candidate has a 1st day/weekly/monthly check-in call

• Visiting the candidate onsite (where appropriate)

• Offering ongoing placement support

• Working collaboratively with Candidate/Consultant to secure subsequent placements and build a candidate journey plan with the QSW

• Promoting relevant CPD opportunities to the candidate

What we’re looking for

• Organisational skills including scheduling effectively, customer care and providing professional support
• Good relationship building skills
• An excellent telephone manner 
• Resilience 
• Attention to detail
• Capable of accepting responsibility and managing queries
• Positive attitude to provide effective service and professional conduct
• Motivated to promote QSW and provide excellent customer care
• Computer literacy - Word, Excel, Power Point and Internal Systems

This is a fantastic opportunity for someone with recruitment, social care, or customer service skills to join an industry leader with great career opportunities, if this sounds like something you can do, this could be the right role for you!

Simply submit an application to express your interest! If successful, Talent Acquisition will get in contact to arrange a telephone interview. Following this we will either arrange a video interview or register your interest for a face to face interview.

Feel what it’s like to truly belong…
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.