Care Specialist (Administration)

This is a full-time position. Monday-Thursday 8:00-6:30.

POSITION SUMMARY

The Care Specialist is responsible for coordinating patient care to improve quality of care through the efficient use of resources. Acts as an advocate for an individual’s healthcare needs, and coordinates care to minimize the fragmentation of health care delivery systems. This position is committed to the constant pursuit of excellence in improving the health status of the community. Works collaboratively as part of the Care Team. This position reports to the Care Manager Supervisor.

POSITION RESPONSIBILITIES

• Know how to use other team members as appropriate to co-manage each patient’s needs and conditions.
• Daily monitoring of Group NextGen clinical task inbox and Group voicemail to ensure messages/tasks are retrieved and addressed. Maintains EMR databases on care managed population. Maintains accurate and timely documentation.
• Maintain accurate and up-to-date records and standardize data on all patients.
• Close care gaps for patients identified by AH’s Medicare ACO or commercial insurance partners (follow AZA staffing order protocol).
• Promotes patient self-management and empowers patients/families to achieve maximum levels of wellness and independence. Interacts professionally with patient/family and involves patient/family in the formation of plan of care.
• Interacts harmoniously and effectively with others, focusing upon the attainment of organizational goals and objectives through a commitment to teamwork.
• Performs follow up calls for patients recently discharged from hospitalizations
• Strives to meet established standard for productivity
• All other duties as assigned

EDUCATION AND/OR EXPERIENCE

• High School diploma or equivalent
• Professional license/specialized training, one-year certificate from college or technical school
• Minimum of 1 year closely related experience preferred.
• Completion of formal training program as a medical assistant.

CERTIFICATE AND LICENSES

• Current and valid Florida registration or certification as a medical assistant.
• Current Basic Life Support certification or agreement to obtain by the completion of the ninety-day introductory period