CARE Team Specialist (56898)

The Ember Campus CARE (Crisis, Assistance, Response, Engagement) Team Specialist is a key role in providing safety and security for the clients at Ember Campus. The Ember Campus provides trauma-informed services to adolescents and young adults.  This includes residential, mental health, crisis stabilization, and shelter services. 

Primary duties include being familiar with the campus buildings, clientele, and staff team.  Duties also include responding to crisis situations such as physical escalations, elopements, and other safety emergencies.  The CARE team will partner with direct care staff and local law enforcement as needed with the hope of resolving emergencies on campus with campus staff first and only involving local law enforcement as needed. 

The Specialist will work alongside Ember Recovery team and community to ensure a safe and secure environment for clients, visitors, employees, and community members. This role will provide a visible presence around the campus while also serving as a member of the team promoting positive interactions with clients, team members, and visitors. This includes providing in the moment guidance and feedback to staff as well as debriefing all critical incidents within 24 hours with direction from the CARE Team Manager.  This role will be responsible for building positive relationships with staff and clients on campus in order to facilitate de-escalation of potential crisis situations. 

ESSENTIAL FUNCTIONS/TASKS

1. Relates to clients in a caring, supportive, and therapeutic manner.
2. Provides the necessary amount of structure to facilitate growth.
3. Responds quickly to crisis situations on Campus to support youth and program staff.
4. Consistently observes limits and consequences and sees that they are carried out.
5. Enforces rules and procedures as established in all YSS materials.
6. Ensures that client’s needs are being met through the proper request process and maintains communication with internal and external resources (partnership with clinical and leadership staff).
7. Follows appropriate protocols for scheduling, fund management, and communication of key issues.
8. Communicates with client family members and workers as needed.
9. Monitors campus safety practices and reports as needed. 
10. Communicates work orders as needed
11. Keeps the cabins orderly at all times and clean, as needed.
12. Maintained regular contact and coordination with local emergency workers in partnership with Campus Leadership
13. Partners with other leadership staff in fulfilling necessary duties for YSS.
14. Will maintain all necessary trainings as deemed appropriate for residential care.
15. Partners with program staff and supervisors to ensure compliance.
16.  Ensures that all required documentation is completed.

 

Qualifications

REQUIRED EDUCATION, KNOWLEDGE, EXPERIENCE/SKILL

• A Bachelor’s degree in a human services or related field is preferred.
• One year of experience required in the care and management of clients in a residential facility. 
• Mandated training requirements throughout the first year.