Caring Caller Administrator

Job Description

He aha te tūranga - About the role: 

Caring Caller is a free telephone friendship service that connects lonely or isolated people with volunteer callers for regular, friendly chats. Behind the scenes of the service is our small team of administrators who ensure the smooth running of the programme, and a high quality experience for both our clients and our volunteers. 

We are excited to have two roles available to join our team:

• Part-time: Permanent position, 32 hours per week, Auckland based
• Full-time: Fixed term until end of April 2027, 40 hours per week, Auckland or Waikato based

Please ensure you specify in your application which position you are applying for.

Key responsibilities include: 

• Provide administration support to the National Caring Caller Manager and the wider team
• Provide day-to-day support for volunteer team leaders and callers
• Actively coordinate all aspects of volunteer recruitment - from sourcing to onboarding
• Complete screening and assessment of new client referrals and match new clients with a suitable volunteer
• Actively advocate for our services through various channels - such as, social media, community events, and public presentations
• Build and nurture relationships with community groups, local authorities, healthcare providers, and other relevant stakeholders

Qualifications

Ko wai koe - About you:

To be successful in this role, you will have:

• Experience, passion and drive for the community/volunteer sector 
• Clear and concise communication skills, and the ability to build strong, meaningful relationships across a diverse range of people
• Highly organised with the ability to prioritise tasks and manage time  
• Be computer and tech savvy, with experience working with the MS Office suite as well as other CRM software
• "Can do' attitude and team player focused on delivering outcomes  

Additional Information

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close at 11.59pm on Tuesday 17 November. 

For further information please contact Jessica Parr on jessica.parr@stjohn.org.nz or 0800 STJOHN x3349 for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Company Description

Ko wai mātou - About us: 

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.