CASHIERCUSTOMER SPT

Job Summary/Position Overview:

The Cashier provides excellent customer service while maintaining accuracy and efficiency in all point-of-sale (POS) transactions. This role ensures the checkout area runs smoothly and professionally, supports daily ReStore operations, and helps uphold Habitat OC’s mission by delivering a positive shopping and donation experience.

The Cashier plays a key role in representing Habitat for Humanity of Orange County to the public and must maintain a courteous, professional, and customer-focused attitude at all times.

Duties/Responsibilities:

Cash Handling & Customer Service

• Accurately process sales transactions using the point-of-sale (POS) system.
• Maintain all cash registers, ensuring they are stocked with necessary supplies and functioning equipment; promptly report any issues or shortages to the Manager on Duty (MOD).
• Check in regularly with fellow cashiers to ensure they are present, engaged, and facilitating efficient customer flow.
• Direct customers to available registers to minimize wait times and maintain a smooth checkout experience.
• Greet customers warmly and provide information about products, pricing, services, promotions, and Habitat’s mission.
• Resolve customer concerns or disputes professionally and promptly, escalating to management when appropriate.
• Notify management immediately of any suspicious or unsafe behavior involving customers, donors, volunteers, or staff.
• Maintain a clean, organized, and hygienic work area to promote a welcoming and professional environment.

Operational Support

• Assist with opening and closing register procedures, including daily cash counts, reconciliation, and deposit preparation.
• Follow all established cash-handling and security policies to ensure accuracy and prevent loss.
• Support the Store Manager and MOD in monitoring register operations and ensuring adherence to policies and best practices.
• Collaborate with team members to keep the sales floor organized and adequately stocked.
• Participate in safety and team meetings to maintain consistent operational excellence.

Team & Volunteer Engagement

• Assist volunteers at the registers and ensure they understand customer service and sales procedures.
• Work collaboratively with other ReStore staff to support smooth daily operations and positive team morale.

Skills & Knowledge

• Excellent customer service and communication skills.
• Strong attention to detail, accuracy, and accountability.
• Ability to remain calm and professional in a fast-paced retail environment.
• Strong teamwork and collaboration skills.
• Basic computer proficiency, including POS or retail software experience.
• Dependable, punctual, and self-motivated.

Education & Experience

• High school diploma or equivalent required.
• Previous experience in retail, cashiering, or customer service preferred.
• Experience working in a nonprofit or thrift store environment a plus.