Certified Medical Assistant

Duties/Responsibilities:

Operational Excellence:

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection 

• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations

• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction 

Patient Support:

• Oversee the daily operations and management of clinical therapies under the direction of the Physician  

• Greet and room patients, obtain weight and vitals, review any relevant medical information and current medications, administer medications as indicated and ordered  

• Review all screeners related to patient’s appointment and alert physician if abnormal or high scores are reported  

• Provide clear patient instructions and education regarding treatments  

• Ensure all relevant documentation and consents are signed before starting treatment 

• Ensure adequate medication dosages and confirm accurate dose before administration of medication 

• Before starting treatment ensure correct patient identification is obtained, chairside  

• Monitor and assess patients thoroughly throughout their stay

• Maintain all clinical logs to ensure compliance and accuracy

• Ensure clinic prep is complete for the next shift 

• Review intakes and collaborate with psychiatric clinician, regarding new patient paperwork

• Establish professional relationships with new and existing patients 

• Timely submission of charting and documentation requirements for each patient 

• Maintain an orderly configuration for the storage of supplies, including expiration dates and sufficient levels of the required supply 

• Monitor and report inventory requirements needed for daily operation

• Maintain and comply with DEA regulations of controlled substances 

• Maintain a safe and clean working environment by complying with procedures, rules, and regulations  

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA) 

• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy, including arranging medication deliveries

• Ensure accuracy of patient pharmacy information in the medical record 

• Assist in coordination of internal and external referrals for specialty services care