Channel Partner Specialist

Position Title: Channel Partner Specialist

Base Salary: $56,000 to $85,000 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. 
  

• Earning Your Trust: We build trust through clear, honest, human communication.
  

Job Summary

The Channel Partner Specialist will provide support to Agent Channel Managers and their customers under the supervision of the Agent Channel Manager. This role will handle customer escalations, working inter-departmentally to research and resolve billing disputes, work with offer management to provide ICB pricing and create service orders. This Channel Partner Specialist will also work to ensure timely installation of services and customer specific performance metrics to avoid paying SLA penalties.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Sales Support & Proposals

· Provides pre and post-sales support for the Agent Channel Manager and Agents and their assigned customers, leveraging the dedicated support teams (SE, PM, AM, Sales Ops).

· Assist in the proposal process for customer inquiries by providing solutions, quotes, and contracts.

· Use tools such as Salesforce to stage appropriately and enter orders once contracts are signed.

Pricing, Revenue & Sales Analysis

· Analyze the data and provide standard and ICB pricing based on approval levels in an expeditious manner.

· Assist sales in revenue tracking and analysis for planning purposes.

· Identification of sales initiatives and opportunities.

Billing, Commission & Project Support

· Collaborate with internal teams for commission dispute resolutions or billing analysis.

· Provide proactive, detailed project management updates and support to generate additional revenue, escalating when necessary.

Partner Communication & Engagement

· Communicate with partners on a regular basis and in a timely manner to develop a good relationship, acting as a customer advocate.

· Ensure Direct partners -subagent portals have most current company announcements, upcoming events, links to video’s, new markets opening, collateral and incentives.

Other Duties

· Performs other duties as required to support the business and evolving organization.

Required Qualifications:

· High school diploma or GED.

· Minimum of three (3) years of experience in sales and/or service operations.

· Minimum of three (3) years of experience working with commercial customers.

· Minimum of three (3) years of experience in order processing and/or sales tracking and or invoicing.

· Minimum of three (3) years of experience using Salesforce and Microsoft Office 365, including advanced Excel skills, SharePoint administration, and file management.

Preferred Qualifications:

· Bachelor’s degree in business, marketing, communications, telecommunications, or a related field.

· Channel Experience is a plus.

Knowledge, Skills, and Abilities:

· Ability to adapt and work independently and apply sound judgment and reasoning skills to a variety of situations.

· General business knowledge. Ability to learn fiber, PT-PT, VoIP, Wave, Dark Fiber Services.

· Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

· Strong verbal and written communication, attention to detail, and organizational skills.

· Ability to work within critical deadlines.

· Ability to adjust to rapidly changing priorities and schedules.

· Ability to provide excellent customer service.

· Excellent people skills.

· Ability to work independently.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.