Chief Human Resources Officer
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Skills
About the role
Description
Summary:
The Chief Human Resources Officer (CHRO) serves as the senior Human Resources leader for The Arc and is responsible for both strategic leadership and the daily execution of Human Resources functions. This role partners closely with organizational leaders and supervisors to provide practical guidance and support in employee relations, performance management, recruitment, leave administration, workers' compensation, compliance, compensation, benefit administration, and training development.
The CHRO is expected to balance strategic leadership with hands-on involvement in the daily operations of Human Resources. This role plays a critical part in strengthening recruitment, retention, employee relations, and workforce effectiveness while building sustainable HR programs and practices that support the organization's long-term goals. The successful candidate will be adaptable, solution-oriented, and capable of driving meaningful change over time within a dynamic and evolving environment while balancing competing organizational priorities and available resources.
The CHRO will be a proactive and forward-thinking leader who identifies opportunities for organizational improvement, leverages technology and data to enhance HR effectiveness, develops and mentors HR team members, and partners with leaders at all levels to strengthen management capabilities and organizational performance.
The CHRO promotes a positive workplace culture that supports employee engagement, accountability, compliance, and The Arc's mission of providing quality services to the individuals and communities it serves.
Key Responsibilities
- Provide strategic and operational leadership for all Human Resources functions.
- Partner with executive leadership to develop and implement workforce strategies that support organizational goals.
- Lead employee relations, performance management, workplace investigations, and conflict resolution efforts.
- Oversee recruitment, onboarding, retention, and workforce development initiatives.
- Ensure compliance with federal, state, and local employment laws and regulatory requirements.
- Direct compensation, benefits, leave administration, and workers' compensation programs.
- Develop and implement HR policies, procedures, and best practices that promote organizational effectiveness.
- Drive continuous improvement through process redesign, change management, and the effective use of HR technology.
- Coach, support, and develop managers and supervisors in employee management and leadership practices.
- Lead organizational training, leadership development, and employee engagement initiatives.
- Utilize workforce data and metrics to support strategic decision-making and organizational planning.
- Mentor, develop, and oversee Human Resources team members while fostering a culture of accountability, collaboration, and continuous improvement.
- Serve as a trusted advisor to leadership on workforce planning, organizational development, and people-related matters.
- Promote a positive workplace culture aligned with The Arc's mission, values, and commitment to quality services.
Requirements
- Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field; or an equivalent combination of education and experience. One year of directly related Human Resources leadership experience may be substituted for one year of college education, up to four years.
- Five or more years of progressive Human Resources leadership experience required.
- Demonstrated experience in employee relations, investigations, leave administration, workers' compensation, performance management, and employment law compliance.
- Previous experience working in a non-profit organization is preferred.
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.