Circulation Services Assistant

Description

Summary/objective

Under direction, the Circulation Services Assistant provides circulation services to patrons and supports

the Circulation Services Department with projects as assigned.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these

essential functions. Responsibilities include, but are not limited to:

Circulation Service

• Checks items in and out, ensuring accurate transactions

• Assists patrons in matters relating to their library accounts, including registering patrons for library

cards

• Accepts applications for Golden Buckeye and Voter Registration

• Provides curbside service to patrons

• Assesses, accepts and processes fine and fee payments

• Prepares, receives and processes library materials to and from other locations

Customer Service

• Provides excellent customer service to all library patrons

• Maintains confidentiality of patron information

• Responds to questions from patrons in person, over the phone and/or virtually

• Directs patrons to library areas, staff, or outside agencies as appropriate

• Retrieves library materials for patrons

Outreach Services

• Selects materials for delivery to individual patrons and/or community partners

Teamwork

• Maintains a collaborative working environment

• Provides support to department projects, as needed

• Attends meetings and serves on staff committees, as requested

• Supports library-wide initiatives, such as SummerREAD

Miscellaneous

• Records statistics for library transactions, as required

• Maintains and increases library knowledge and skills through professional development

• Represents the library at community events, as assigned

• Performs additional duties and assignments, as required

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Requirements

Physical and Environmental Factors

The incumbent may be exposed to:

Physical: Frequent walking, sitting, standing, stooping, kneeling, crouching and pushing carts.

Moving/lifting up to 50 pounds, pushing up to 100 pounds. Reasonable accommodations may be made to

enable individuals with disabilities to perform essential functions.

Environmental: Typical office setting with no extreme temperatures or fumes. Minimal, if any, exposure to

hazardous materials. Exposure to dust.

Minimum Requirements

Education: High School diploma or equivalent.

Experience: One (1) to three (3) years of customer service experience is preferred.

Helpful Skills and Abilities: Effective verbal and interpersonal skills to respond to coworkers, supervisor,

and patrons. Organization, prioritizing and coordinating multiple tasks. Basic communication skills. Basic

computer skills.

Incumbent may be required to work a flexible schedule including evenings and weekends.