Clerk-Front Desk

POSITION SUMMARY

The Front Desk Clerk is responsible for providing a warm, professional, and personalized welcome to hotel guests, ensuring a smooth check-in and check-out experience, and delivering exceptional guest service in line with W Hotels and Marriott standards. The role serves as a key point of contact for guests throughout their stay, handling inquiries, requests, payments, and guest concerns while coordinating with other hotel departments to ensure a seamless guest experience.

REQUIRED QUALIFICATIONS

• Previous experience in Front Desk, Reception, or Customer Service.
• Previous experience in an upscale or luxury hotel environment.
• High school diploma or degree.
• Availability to work shifts, including evenings, weekends, and public holidays.
• Ability to stand and remain active for extended periods.
• Excellent communication and interpersonal skills.
• Strong guest-service orientation and a genuine passion for hospitality.
• Professional appearance and positive attitude.
• Good organizational skills, attention to detail, and ability to multitask.
• Ability to work effectively under pressure and handle guest concerns professionally.
• Basic computer skills; familiarity with hotel PMS systems, preferably OPERA, is an advantage.
• Hebrew – Excellent verbal and written communication skills.
• English – Very good verbal communication skills.
• Additional languages – An advantage.

KEY RESPONSIBILITIES

• Welcome guests, complete check-in and check-out procedures, verify reservations, assign rooms, and issue room keys.
• Handle guest payments, room charges, billing inquiries, and cashiering procedures accurately.
• Respond to guest inquiries, requests, messages, and complaints in a professional and timely manner.
• Coordinate with Housekeeping to ensure room readiness and communicate special guest requests.
• Provide guests with information about hotel facilities, services, and local attractions.
• Maintain accurate guest records, reservations, and shift reports.
• Handle daily cashiering procedures, including cash handling and shift balancing, in accordance with hotel policies.
• Communicate effectively with other departments to ensure smooth hotel operations and guest satisfaction.
• Follow all hotel policies, procedures, safety and security standards, and Marriott brand guidelines.
• Maintain a professional appearance, positive attitude, and high standards of guest service at all times.
• Perform additional duties as assigned by the Front Office management team.