Clerk I (SOPD Appointment Office, Administrative Services Department) [For serving HA staff only]

Position:

Clerk I (SOPD Appointment Office, Administrative Services Department) [For serving HA staff only]

Rank:

Clerk I

Department / Hospital:

SOPD Appointment Office, Administrative Services Department, Hong Kong Eye Hospital

Pay:

HK$40,220 to HK$51,313 (HGPS point 16 to 21) per month including Monthly Allowance

Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:

Perform clerical and supervisory duties following general instructions or prescribed procedures with minimal supervision. The typical duties include:

1.

Provide administrative support to the day-to-day operation in Specialist Out-Patient Appointment Office (SOPD).

2.

Generate and adjust SOPD appointment quota using OPAS according to clinical service needs.

3.

Liaise with clinical users regarding SOPD appointment quota setting.

4.

Assist GM(AS) and SHM(Admin) in budget planning and monitoring.

5.

Compile, consolidate and verify service-related figures, statistics and report to hospital management.

6.

Participate in various service quality enhancement and projects as assigned.

7.

Monitor telephone operator service and assist in coordination of hospital interpretation services.

8.

Handle complex public enquiries and complaints.

9.

Supervise and provide onsite coaching to junior staffs of the office.

10.

Perform any other duties as assigned by the supervisor(s).

Entry Requirements:

1.

(a)

Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent.

OR

(b)

5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:

- Level 2 in English Language, Chinese Language and Mathematics; and

- Level 2 in New Senior Secondary subjects/ “Attained” in Applied Learning subjects/ Grade E in Other Language subjects; or equivalent.

2.

7 years’ clerical experience with thorough understanding of the functions and operations in one or more of the following areas:

(a)

general administration

(b)

filing and records keeping

(c)

supplies and stores

(d)

human resources

(e)

finance, accounting and statistics

(f)

data input and analyses

(g)

typing, word processing and/or Chinese word processing

(h)

telephone operation, client communication and reception service

3.

Ability to organize work, supervise a unit of staff and the activities within the related area(s).

4.

Good command of both spoken and written English and Chinese.