Clerk IV - Coastal

The Department of Children and Families is seeking a Clerk IV who will provide administrative support to a large number of professional staff and is committed to upholding the department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment.

The Clerk IV will quickly and accurately process data from a variety of sources, maintain the case archive process for the area office, and act as receptionist, greeting and directing clients and visitors.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Utilize Microsoft Office Applications - Word and Excel - with accuracy

• Perform accurate typing, word processing, and data entry

• Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests

• Track the data drive information used in case assignments and personnel management

• Perform Area Office closed records processing

• Serve as a receptionist. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed

• Provide administrative /clerical support and projects as assigned

• Provide routine information concerning agency office locations, programs, and services

• Assist with processing mail and fax as necessary

• Maintain filing system

• Assist staff by entering information into the FamilyNet system, including FamilyNet searches

• Assist social workers with Mass Health insurance claims

• Manage personal needs accounts on the area office level of Social Security and Title II payments

• Assist in the support of the Director of Area as needed

PREFERRED QUALIFICATIONS:

• Demonstrated ability in Microsoft Office Applications – Word, Excel, and Access Family Net, etc.
• Competency to effectively handle complaints presented or referred to the Director.
• Aptitude to work with culturally diverse populations.
• Demonstrated ability to maintain a professional demeanor in the public forum
• Capacity to plan, organize, and carry through on office events.
• Inclination to carry out work activities with a minimum of direction.
• Ability to establish systems to improve overall performance of all clerical functions.
• Proven ability to organize and maintain filing systems.

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About the Department of Children and Families:

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care, and education.

DCF works toward establishing the safety, permanency, and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and, when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

For more information about our agency and programs, visit: www.mass.gov/dcf

Pre-Offer Checks

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

The Department of Children and Families is seeking a Clerk IV who will provide administrative support to a large number of professional staff and is committed to upholding the department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment.

The Clerk IV will quickly and accurately process data from a variety of sources, maintain the case archive process for the area office, and act as receptionist, greeting and directing clients and visitors.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Utilize Microsoft Office Applications - Word and Excel - with accuracy

• Perform accurate typing, word processing, and data entry

• Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests

• Track the data drive information used in case assignments and personnel management

• Perform Area Office closed records processing

• Serve as a receptionist. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed

• Provide administrative /clerical support and projects as assigned

• Provide routine information concerning agency office locations, programs, and services

• Assist with processing mail and fax as necessary

• Maintain filing system

• Assist staff by entering information into the FamilyNet system, including FamilyNet searches

• Assist social workers with Mass Health insurance claims