Client Care Specialist - Kailua, HI

Who we are

Ali’i Animal is Hiring a Client Care Specialist!

Position Details

Role: Client Care Specialist

Status: Full-Time

Salary: Competitive hourly wage based on experience

Schedule: 4 x 10-hour shifts or 5 x 8-hour shifts with at least 1 weekend shift per month

Experience: Previous veterinary client service experience 10-hour

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Are you passionate about animal welfare and nurturing the human-animal bond? Do you believe client education is the key to helping pets live happy, healthy lives? And do you love puppy kisses and kitty face nudges?

If so, Ali’i Animal wants you on our team! We’re looking for an experienced Client Care Specialist to join our fantastic team and help us deliver the highest level of care to every patient and client who walks through our doors.

As our Client Care Specialist, you’ll be the welcoming face and friendly voice of our hospital, helping pets live their best lives by making sure their people feel informed, supported, and cared for. We offer 4- and 5-day work weeks, real work-life balance, and a supportive, fun environment that encourages camaraderie and lets you keep learning and growing.

Why Our Client Care Specialist Love It Here

• Flexible scheduling with 4- and 5-day work weeks offered, so you can keep a healthy work-life balance
• Lunch breaks on the reg
• Mentoring and support for every team member, plus encouragement as you grow and advance your career, because the more you know, the better off we all are
• A clinic culture that celebrates your unique awesomeness, where genuinely appreciating each other is more than a motivational poster on the wall
• We celebrate birthdays, new babies, anniversaries, and other life events because they matter
• Occasional coffee runs, ice cream parties, and meals on us
• A team that laughs together, because life is short, so smile while you still have teeth
• The chance to use your veterinary skills to better your community

What You’ll Do

• Welcome clients and their pets with warmth and make every visit feel easy, from check-in to checkout
• Educate clients about their pets’ care so they leave confident and informed
• Communicate clearly and kindly with clients in person and by phone
• Keep the day running smoothly with strong time management and organization
• Partner with doctors and teammates to support excellent medicine and exceptional service
• Help newer teammates grow, and keep growing yourself
• Lend a hand at the occasional cat rodeo

What You’ll Bring

• Experience as a Client Care Specialist, veterinary concierge, veterinary receptionist, or in a similar veterinary client service role
• Excellent client communication skills, including the ability to explain care in a clear, friendly way
• Phenomenal time management and organizational skills
• A passion for pets and veterinary care that shines every day
• A desire to grow as a professional and encourage the growth of others
• A positive attitude and a good sense of humor

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Think you’re the Client Care Specialist we’ve been looking for? Our Ali’i Animal ohana puts people first, with a focus on positive culture, teamwork, communication, and an open atmosphere for learning every day. Let’s find you the perfect place in our pack. We can’t wait to meet you!

Apply today and join the team at Ali’i Animal!

Ali’i Animal celebrates diversity and is committed to creating an inclusive workplace that represents a variety of cultures, perspectives, and skills.