Client Co-ordinator

JOB DESCRIPTION

Client Coordinator

The client’s advocate inside VikingCloud.

Position summary.

The Client Coordinator is the client’s internal advocate at VikingCloud. You keep every function that touches an account aligned to what that client needs, and you make sure the client hears back from us as one organization rather than a set of separate teams.

Clients often buy across several VikingCloud product lines and run multiple lines of business of their own. You hold the whole relationship in view, so the account is managed as one client instead of fracturing along internal or product boundaries. You own the open items, the follow-through, and the communication cadence that hold that view together.

Key responsibilities.

Own the single view of the client.

•    Track every open ticket, request, and commitment for assigned accounts across VikingCloud functions, including Finance, Product, Engineering, Support, Account Management, Sales, and Provisioning.

•    Maintain one consolidated view of account status across all product lines that any internal team can rely on.

•    Connect activity across a client’s lines of business, brands, and locations so the account is managed as a single relationship.

•    Keep account documentation current, including key contacts, environment details, history, and standing commitments.

Drive open items to closure.

•    Confirm that tickets, issues, and client requests are actioned and progressing against expected timelines.

•    Identify stalled items, work with the owning function to restart them, and escalate when progress stops.

•    Close the loop on every commitment made to the client, and confirm resolution with the client rather than assuming it.

•    Coordinate cross-functional items that have no single natural owner.

Manage the client communication cadence.

•    Run a regular communication cadence scaled to account size and activity level, from weekly for the largest and most active accounts to quarterly for lower-activity accounts.

•    Prepare and deliver consolidated status updates that speak for all of VikingCloud, covering open items, progress, timelines, and next steps.

•    Give the client one predictable point of contact for status, and route requests to the right internal team without handing the client a directory.

•    Keep the client informed on progress before they have to ask.

Surface client needs and concerns.

•    Raise client needs, concerns, and satisfaction signals to Account Management and Operations leadership early enough to act on them.

•    Flag patterns across accounts that point to a product gap, a process gap, or a recurring service issue.

•    Support renewal, expansion, and escalation conversations with accurate account context.

Improve how VikingCloud works.

•    Identify friction in internal handoffs and propose specific fixes.

•    Contribute to standards for account documentation, communication cadence, and escalation paths.

•    Strengthen client perception of value through consistent, reliable follow-through.

Working relationships.

The Client Coordinator works across the organization and holds no direct authority over the teams doing the work. Influence, clarity, and persistence are the tools of the role.