Client Experience Officer

Job Summary

 

The Client Experience Officer delivers excellent service to Maritime Capital Limited’s clients by managing compliant onboarding and KYC, maintaining accurate client records in Wealtharc, and keeping in regular contact with clients about MCL’s products and services.

Primary Responsibilities:                                                                                       

 

1. Manage end-to-end client onboarding processes of all client accounts for MCL and across various brokers, ensuring compliance with KYC, AML and CFT requirements and obtaining account approval from senior management (CEO/COO) as well as oversee the accurate and timely maintenance of client records in both physical and digital formats.
2. Ensure filing and scanning of all Client records and documentation on a timely fashion.
3. Responsible for the Client Database System (Wealtharc) which includes but not limited to the entering of client transactions of these entries including the creation of assets, updating cash receipts and purchase and sale of securities into and out of client portfolios.
4. Maintain a good understanding of Financial Products available whilst keeping abreast of Industry trends and Market Insights.
5. Network, generate leads and grab opportunities to sell mutual funds, stocks, bonds and other products to meet sales quotas.
6. Handle KYC updates, including when documents are expired.
7. Respond to client inquires through calls and emails, providing updates, necessary information and addressing questions about MCL’s products and services while ensuring excellent customer service. Regular communications with clients are to be maintained each month.
8. Handling the completion of all administrative tasks required by the unit and all signatory requirements by the department.
9. Facilitate the timely distribution of client statements and oversee monthly check-ins to ensure client satisfaction.
10. Receiving and sending all company mail via our Office Services Unit.
11. Ensures the department is fitted with all stationary, including printing supplies etc. through liaising with office services.
12. Execute compliance and internal audit tasks, such as ensuring timely submission of regulatory KYC documents to the compliance department, providing comprehensive reports on a monthly and quarterly basis as well as collaborate closely with compliance and internal audit teams to address queries and facilitate resolution.

Secondary Responsibilities:

1. Assist with special exercises and reports organized by the Unit.
2. Any project or activity, as assigned by the CEO, COO or Portfolio Manager, Maritime Capital Limited.
   

Qualifications

Education

Minimum 7 CSEC passes inclusive of Grade 1 or 2  in Mathematics and English A and

8 CAPE passes (full certificate) or an equivalent diploma or professional certificate

Pursuing or completed a BSc Management, Economics, Finance, Mathematics or Equivalent

Experience

Minimum one (1) years experience in  Financial Services Industry or similar/related role

Industry Experience is an asset.

Please note that our recruitment and selection policy requires you to present a police certificate of character no older than 6 months from the date of stamp.

We thank you for your application. However, only if you have been short-listed, you will be contacted