Client Operations Representative

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services.
Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services.
To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition.
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company’s services.

Key Responsibilities:

• Assess and assign incoming leads to the appropriate team;

• Manage and assist existing merchants with the onboarding process and payment acceptance setup;

• Promote existing and new company’s services to potential merchants;

• Monitor and oversee active merchants post-activation to ensure seamless collaboration;

• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;

• Enter and maintain up to date client information into the company's database and keep records with relevant data;

• Monitor and analyze account performance to drive growth;

• Interest in AI-powered tools and openness to working in AI-enhanced environments.

• Collaborate with internal teams to ensure seamless service delivery. 

Requirements

• Experience in monitoring and analyzing account performance to drive growth;

• Hold a strong interest in technology, with the desire to become a payments subject matter expert;

• Be able to identify customer technical and commercial requirements to craft solutions;

• Hold strong presentation skills, particularly over the phone or with video meetings;

• Possesses collaboration skills, able to work with a wide range of people to get stuff done;

• Fluent in English and Italian.

Benefits

• Permanent contract via an Employer of Record (EOR).
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
• A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc).
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
• The opportunity to work at an international fintech company with strong cultural diversity.