Client Service Administrator

Be the Difference. Connect our Community.

For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.

Employment Status: Permanent Full-time
Program Name: Home Support
Hours: 37.5 weekly
Location: 1211-4 Barton St E. Hamilton, Ontario L8H 2V4

Work Schedule: Afternoons, Weekends (Thursday through Monday 2pm-10pm)
On-Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Pay Range: $42,300 to $52,900 annually

As the Home Care Client Service Administrator for our Hamilton Home Care Solutions Branch, you won't just answer the phone— you will be the vital link between funders, patients, families, and healthcare teams!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their customer service abilities.

What you will be doing- Primary Responsibilities

• Communicate- Professionally engage with patients, families, staff, and funder organizations
• Process- Quickly handle funder referrals and updates in the EMR (Procura)
• Triage- Make quick decisions regarding service escalations
• Review- Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule- Support the coordination team in assigning care providers based on client needs, geographic area, staff skill-set and availability
• Notify- Keep patients and staff informed of initial and ongoing schedules
• Document- Maintain accurate records in the EMR

• Resolve- Address patient concerns promptly and follow escalation pathways

Your Competitive Compensation Package

Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;

Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care

Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being

Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future

Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues

Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!

Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with

Training & Development: Opportunities to grow your career and develop on an on-going basis

Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients

Supportive Management: Accessible clinical managers and schedulers who value and support your work

Be the Difference. Connect our Community.

For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.

Employment Status: Permanent Full-time
Program Name: Home Support
Hours: 37.5 weekly
Location: 1211-4 Barton St E. Hamilton, Ontario L8H 2V4

Work Schedule: Afternoons, Weekends (Thursday through Monday 2pm-10pm)
On-Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Pay Range: $42,300 to $52,900 annually

As the Home Care Client Service Administrator for our Hamilton Home Care Solutions Branch, you won't just answer the phone— you will be the vital link between funders, patients, families, and healthcare teams!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their customer service abilities.

What you will be doing- Primary Responsibilities

• Communicate- Professionally engage with patients, families, staff, and funder organizations
• Process- Quickly handle funder referrals and updates in the EMR (Procura)
• Triage- Make quick decisions regarding service escalations
• Review- Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule- Support the coordination team in assigning care providers based on client needs, geographic area, staff skill-set and availability
• Notify- Keep patients and staff informed of initial and ongoing schedules
• Document- Maintain accurate records in the EMR

• Resolve- Address patient concerns promptly and follow escalation pathways

Your Competitive Compensation Package

Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;

Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care

Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being

Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future

Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues

Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!

Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with

Training & Development: Opportunities to grow your career and develop on an on-going basis

Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients

Supportive Management: Accessible clinical managers and schedulers who value and support your work

What you Bring

Education:

• Secondary School Diploma