Client Service Coordinator

Be the Difference. Connect our Community.

For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.

Employment Status: Permanent Full-time
Program Name: Home Support
Number of Hours: 37.5 weekly
Location: 1211-4 Barton St E. Hamilton, Ontario L8H 2V4

Work Schedule: Afternoons, Weekends (Thursday thorugh Monday 2pm-10pm)
On-Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Pay Range: $42,300 to $52,900 annually

As the Home Care Client Service Coordinator for our Hamilton Home Care Solutions Branch, you won't just schedule people - you will be the vital link between patients, families, and healthcare teams!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

What you will be doing- Primary Responsibilities

• Communicate- Professionally engage with patients, families, staff, and funder organizations

• Process- Quickly handle funder referrals and updates in the EMR (Procura)

• Review- Collaborate with Supervisors, field employees and patients to assess service needs

• Schedule- Assigning care providers based on client needs, geographic area, staff skill-set and availability

• Coordinate- Ensure consistent caregiver assignments and service delivery

• Utilize- Optimize staff schedules to meet their availability and client care needs

• Notify- Keep patients and staff informed of initial and ongoing schedules

• Document- Maintain accurate records in the EMR

• Resolve- Address patient concerns promptly and follow escalation pathways

Your Competitive Compensation Package

Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;

Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care

Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being

Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future

Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues

Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!

Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with

Training & Development: Opportunities to grow your career and develop on an on-going basis

Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients

Supportive Management: Accessible clinical managers and schedulers who value and support your work

Be the Difference. Connect our Community.

For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.

Employment Status: Permanent Full-time
Program Name: Home Support
Number of Hours: 37.5 weekly
Location: 1211-4 Barton St E. Hamilton, Ontario L8H 2V4

Work Schedule: Afternoons, Weekends (Thursday thorugh Monday 2pm-10pm)
On-Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Pay Range: $42,300 to $52,900 annually

As the Home Care Client Service Coordinator for our Hamilton Home Care Solutions Branch, you won't just schedule people - you will be the vital link between patients, families, and healthcare teams!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

What you will be doing- Primary Responsibilities

• Communicate- Professionally engage with patients, families, staff, and funder organizations

• Process- Quickly handle funder referrals and updates in the EMR (Procura)

• Review- Collaborate with Supervisors, field employees and patients to assess service needs

• Schedule- Assigning care providers based on client needs, geographic area, staff skill-set and availability

• Coordinate- Ensure consistent caregiver assignments and service delivery

• Utilize- Optimize staff schedules to meet their availability and client care needs

• Notify- Keep patients and staff informed of initial and ongoing schedules

• Document- Maintain accurate records in the EMR

• Resolve- Address patient concerns promptly and follow escalation pathways

Your Competitive Compensation Package

Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;

Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care

Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being

Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future

Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues

Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!

Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with

Training & Development: Opportunities to grow your career and develop on an on-going basis

Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients

Supportive Management: Accessible clinical managers and schedulers who value and support your work

What you Bring

Education:

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