Client Service Specialist

Crane Worldwide Logistics is a leader in supply chain solutions with 150+ locations across 36 countries, providing services that address our clients' logistics challenges.

The position Client Service Specialist is responsible for receiving and responding to client enquiries and requests, while providing operational support to ensure efficient service delivery and a positive client experience.

Essential Job Functions

• The incumbent will be working as an Air/Ocean Import/Export Executive. S/he will process/execute documentation required for Air/Sea shipments and liaise with origin/destination, Ground Handling agents, Transfer vendors and consignees/shipper & to handle document work during daily operation.
• Responsible for updating system in order to meet our KPI.
• Proactive in providing quality client service.
• Responsible for quoting, routing, rating, monitoring, and coordinating international shipments (air/ocean import/export / GCC transport) from pick-up through to delivery.
• Maintains contact with clients, carriers and potential clients on a daily basis.
• Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills & Abilities

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to multi-task

Education Requirements

• Graduate
• 1-2 years’ experience in freight forwarding operations and customer service.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.