Client Service Specialist
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Key details
- Location
- Dhaka, Bangladesh
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 3–6 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 14h ago
Skills
About the role
Job Description
- Abide by the Management System and ISO/IEC 17025:
- Handle daily order submissions;
- Prepare, type and issue client document such as Report, Quotation, Test Sample Notification, Hold Memo, Invoice etc;
- Report to client Service Manager for the submission due date;
- Monitor and Maintain TAT and report to Lab Operations manager;
- Handle all client communications through phone and email;
- Handle subcontract activities;
- Maintaining all Buyer communications and manuals;
- Assist in collecting customer feedbacks;
- Supporting in identifying risks on client service and take action to arrest the same;
- Assist in investigation of complaints and nonconformities and propose corrective action plan and implement related errors;
- Handle ad-hoc assignment as required.
Qualifications
Minimum bachelor degree in science or any Discipline
Bachelor degree in Science or Arts or commerce; Client Handling knowledge
Basic knowledge of Laboratory testing
- Good interpersonal and communication skills;
- Good problem-solving skill.
At least 3 year of working experience third party testing
Good command of written and spoken English and Bengali.
Self-initiated, independent and a good team player.
Company Description
At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.
Operating in over 100 countries, we service the consumer products, food, and life sciences industries, and intelligence for quality and compliance data.
What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values, which client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?