Client Services Specialist

Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers

In this position, you will be working with clients to obtain the information to assess the validity of complaints. For this, you will need to keep records of interactions and details of complaints.

• Answer customer service phone calls and emails and be able to discern the problem and either resolve the issue or escalate call to the next level.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
• Refer unresolved customer issues to designated departments for further investigation.
• Enter new customers in multiple software systems using submitted account paperwork.
• Enter consumer refunds in a timely and accurate fashion.
• Enter and track customer hardware service requests (RMA’s).
• As part of our commitment to maintaining the highest standards of financial integrity, this position may also involve responsibilities related to SOX compliance.

Requirements

• Minimum high school degree or equivalent;
• Language Skills
• Ability to write reports, business correspondence, and fill out employment forms.
• Ability to effectively present information and respond to questions from managers and employees.
• Mathematical Skills:
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Reasoning Ability:
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills:
• To perform this job successfully, an individual should have knowledge of all current Microsoft Office applications. Oracle Financials experience a plus, and the ability to learn new software applications will be key.