Clinical Operations Assistant (Part-Time)
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Skills
About the role
Description
Lydia Home Association is a non-profit child-welfare organization serving families in the Chicago area. Our Counseling Center is seeking an organized, detail-oriented Clinical Operations Assistant to manage our front-end client systems, billing infrastructure, and administrative compliance.
This is a multifaceted, independent role perfect for a professional who enjoys technical problem-solving, compliance management, and setting up efficient systems. In this role, you will guide our transition to a new Electronic Health Record (EHR) system, coordinate new client intakes, and ensure our practice complies with required documents.
Systems & Insurance Infrastructure (Initial & Ongoing Projects)
- EHR Implementation: Research, evaluate, and guide the selection and rollout of a new Electronic Health Record (EHR) platform.
- Provider Credentialing: Manage the onboarding and paneling for new therapists, coordinating with commercial insurance plans and Illinois Medicaid networks.
Billing & Revenue Cycle Management
- Claims Submission: Submit billing claims to insurance companies and Medicaid.
- Denial & Problem Resolution: Monitor clearinghouse reports, troubleshoot rejected or denied claims, and resubmit for payment.
- Client Financials: Track client deductibles, copays, or sliding scale fees, and update internal financial spreadsheets.
Client Intakes & Care Coordination
- Oversee Client Intake Process
- Conduct Insurance Benefits Verification
- Create New Client Folders
Compliance & Record Auditing
- Client Folder Reviews: Monitor client records to verify that documentation is complete and in compliance with behavioral health quality standards.
Requirements
- Minimum of 2 years of administrative, billing, or coordinator experience in a behavioral health, medical, or child welfare clinic.
- Proven experience working with healthcare software; prior experience selecting or migrating an EHR system is a major plus.
- Clear understanding of behavioral health CPT codes, insurance claims submission, and provider paneling/credentialing.
- Excellent organizational skills with the ability to catch minor missing details in clinical files to protect funding and audit success.
- A desire to serve within a cohesive, mission-driven team.