Clinical Supervisor

Clinical Supervisor

About the Opportunity

At Generation Next Fertility, we are committed to redefining fertility care for the next generation of women through personalized care, compassionate communication, and seamless clinical coordination. 

We are seeking a proactive, organized, and accountable Clinical Supervisor to oversee daily staffing and workflow across our physician teams and help translate this mission into the daily patient experience. 

This is a hands-on leadership role requiring a thorough understanding of Clinical Assistant and offshore staff responsibilities. The Clinical Supervisor assigns and monitors work, coordinates coverage, supports staff, and ensures patient-related tasks are completed accurately and on time. This individual must be comfortable stepping in to assist while maintaining oversight of outstanding work. 

The ideal candidate combines strong fertility workflow knowledge with the ability to direct others, resolve problems quickly, and consistently follow tasks through completion. 

Key Responsibilities

Staff Scheduling and Coverage 

• Create and maintain Clinical Assistant schedules to support physician appointments, patient care needs, and departmental responsibilities. 

• Coordinate CA schedule swaps, time-off coverage, callouts, and same-day staffing changes. 

• Ensure schedule changes are communicated promptly to affected staff, physicians, and offshore teams. 

• Assign daily responsibilities based on staff competency, appointment volume, and workload. 

• Redistribute work when priorities change or coverage is limited. 

• Step in to support appointments and complete tasks within training and authorized scope when needed. 

• Provide on-call backup support and participate in periodic on-call shifts, ensuring appropriate escalation and handoff of time-sensitive issues. 

Daily Workflow and Follow-Through 

• Oversee delegated work across onshore and offshore teams, ensuring each task has a clear owner, deadline, and expected outcome. 

• Review offshore staff tags and requests in designated Teams channels to confirm they have been answered and acted upon. 

• Follow unresolved requests through completion, including missing cycle plans, patient emails, records, and appointment follow-up. 

• Verify that a response reflects meaningful action; acknowledgment alone does not constitute completion. 

• Identify overdue tasks, determine the reason for delays, and resolve blockers or reassign work as needed. 

• Escalate issues requiring physician, nursing, laboratory, finance, or leadership involvement and confirm that a resolution is obtained. 

• Ensure outstanding tasks are handed off appropriately during shift changes, absences, weekends, and holidays. 

Patient Communication and Medical Records 

• Monitor patient email workflows to ensure timely responses and appropriate routing of clinical questions. 

• Confirm that follow-up tasks generated during in-person and virtual appointments are completed. 

• Oversee medical records completion, including obtaining outside records, uploading documents, and tracking missing documentation. 

• Monitor outstanding notes, letters, reports, and other required chart items through completion and appropriate approval. 

• Review documentation for completeness and consistency, flagging discrepancies for correction.