Clinical Systems Education Specialist -

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
FTE: 1.0
Shift(s): Days
Location: Hybrid

This is a hybrid position with required onsite work every Tuesday and Wednesday. Additional onsite attendance may be required based on collaborations and operational needs. Candidates should be comfortable with occasional short-notice requests to work onsite. Seeking candidates with strong change management skills and experience.

Purpose of this position: This position is fundamentally about people, communication, education, and adoption. You will help clinicians understand what is changing, why it is changing, and how to successfully work in the new environment. You will build relationships with clinical teams, assess their needs, communicate workflow changes, develop and deliver education, and provide hands-on support before, during, and after implementation.
We are looking for someone who is comfortable leading people through change - someone who can listen to clinicians, translate complex technical or workflow changes into clear and meaningful messages, anticipate where people may struggle, and develop practical strategies to build understanding, confidence, and adoption.
This is not primarily a data analysis, reporting, or technical application development role. While the position uses data, workflow analysis, and Epic knowledge to inform decisions, those activities support the larger goal of successful organizational change and clinician adoption.
The ideal candidate is a relationship builder, educator, communicator, facilitator, and change agent who enjoys working directly with people and helping them adapt to new workflows, technology, and processes.

RESPONSIBILITIES

• As an integral part of projects pertaining to organizational goals and strategies, clinical improvements, and regulatory requirements, is responsible for the design, delivery and implementation of education, creating and delivering communication which reinforces change management, and go-live support as needed for these projects
• Responsible for IS&T communication strategy of clinical workflow changes and impact to clinicians and patient care
• Applying appropriate education theory and adult learning principles, develops and maintains curriculum and training guides for clinicians, including Epic and workflow training plans, content and competency testing, and feedback processes
• Teaches workflows and applications functionality to HHS clinical users when entering the organization, as well as maintaining education throughout Epic upgrades and optimizations
• Provides education and consultative services to providers in relation to documentation standards in terms of quality, regulatory requirements, and best practices in alignment with clinical workflows
• Performs and documents workflow analysis, supporting standardized workflows and best practices, and uses expertise in assigned healthcare applications to recommend enhancements based on operational needs
• Performs data analysis to support system, adoption and optimization initiatives. Anticipates reporting needs, and makes suggestions for value added data. Searches for potential system process improvements and recommends changes.
• Serves as a liaison between application support, clinical operations, informatics, and system users. Interprets and translates workflows, processes and terminology into messaging and educational content.
• Builds and maintains patients in the testing environment
• Provides end-user support to include troubleshooting basic to moderately complex application issues, providing issue resolution when able, and escalating more complex issues as appropriate
• Acts as an essential part of the Epic upgrade team, managing communication to clinical users, assessing educational needs, and supporting the go-live

QUALIFICATIONS

Minimum Qualifications:

• Bachelor’s degree in healthcare related field OR bachelor’s degree in education related field with a minimum of 2 years of healthcare related experience
• Experience in training/education of clinicians in a health care setting
• Experience in the build/maintenance/support of Epic
• Certified in at least one Epic module or pass certification within 12 months in the position

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications

• Strong Change Management skills and experience
• Healthcare-related or education-related degree
• Experience in the use of Epic and/or Epic certification in at least one Epic module
• Credentialed trainer in EpicCare
• Experience in end user support and/or educating clinicians in a classroom setting
• Experience in change management
• Change Management experience

Knowledge/ Skills/ Abilities:

• Excellent interpersonal skills; ability to work effectively with a diversity of personalities, professions and departments; willingness to work across clinical areas and outside personal area of clinical expertise
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner
• Demonstrates a high level of clinical knowledge, analytical ability and critical decision making skills
• Possesses good grasp of clinical work flows and ability to perform workflow analysis
• Possesses knowledge and skills to support clinicians and manage changes associated with implementing or optimizing clinical information systems and promoting adoption by health professionals
• Strong computer skills including web-based applications, word processing, spreadsheet, graphs and PowerPoint

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package:

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.