Cloud Operations Architect

Accountabilities

• Align customer requirements with appropriate cloud solutions, infrastructure capabilities, and operational management practices.

• Proactively investigate, troubleshoot, and resolve complex cloud and compute issues across customer environments.

• Support and manage cloud infrastructure and workloads, helping maintain reliability, performance, security, and scalability.

• Develop and improve operational support processes, workflows, and service cadences as part of a global cloud operations team.

• Collaborate with cross-functional teams, including engineering, product, and sales, to resolve technical challenges and identify infrastructure or workflow deficiencies.

• Assess the stability and effectiveness of customer cloud environments and recommend improvements where needed.

• Provide technical guidance, coaching, and mentoring to frontline support teams to help ensure high-quality customer resolutions.

• Contribute to the development of cloud and compute expertise through technical training, knowledge-sharing sessions, and technical presentations.

• Create and maintain knowledge base articles and technical documentation to improve troubleshooting consistency and knowledge accessibility.

• Apply monitoring and observability practices to identify issues, support incident investigation, and improve operational performance.

Requirements:

• Bachelor's degree in Computer Science or a related field.

• At least 4 years of experience supporting and orchestrating public cloud environments, serverless platforms, and microservices.

• Strong understanding of cloud computing concepts and practical troubleshooting across virtual machines, Kubernetes, networking, security, storage, and databases.

• Solid networking knowledge, including DNS, TCP/IP, VPNs, content delivery networks (CDNs), and load balancing.

• Familiarity with monitoring and observability tools such as Prometheus and Grafana.

• Understanding of DevOps practices and continuous integration and continuous delivery (CI/CD) workflows.

• Familiarity with infrastructure automation and configuration management tools such as Terraform, Ansible, Chef, and Puppet.

• Strong analytical and problem-solving skills, with the ability to diagnose complex infrastructure and cloud service issues.

• Excellent communication skills and the ability to explain technical concepts clearly to customers and internal teams.

• A customer-focused mindset and the ability to work effectively in a fast-paced, collaborative, service-oriented environment.

• Willingness to learn new cloud technologies, share technical knowledge, and support the development of other team members.

Benefits:

• Remote work: The position is listed as remote in India.

• Global collaboration: Opportunity to work with a distributed cloud operations team and collaborate with engineering, product, and sales professionals.

• Technical growth: Exposure to cloud infrastructure, compute services, serverless platforms, microservices, Kubernetes, and modern observability practices.

• Knowledge sharing and mentoring: Opportunities to contribute to technical training, presentations, documentation, and team development.

• Problem-solving opportunities: Work on complex customer cloud challenges and help improve infrastructure reliability and operational workflows.

• Salary and additional benefits: Compensation, healthcare coverage, paid leave, and other specific employee benefits are not detailed in the provided job description.