Cloud Systems Administrator I

SUMMARY
Responsible for administering and analyzing assigned cloud services to support the enterprise infrastructure at Alliant Insurance Services, Inc. As an early-career technical professional, you will use your cloud platform knowledge to configure resources, investigate operational issues, and execute authorized changes. You will ensure all workloads adhere to established architecture, security, and governance standards while collaborating with senior team members on high-risk technical decisions to continuously grow your skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Analyze assigned cloud alerts, incidents, service requests, resource health indicators, and platform telemetry to determine appropriate action within established standards.
Configure and administer approved cloud compute, storage, networking, identity, monitoring, backup, and logging services for assigned environments.
Evaluate cloud identity, role-based access, group membership, and entitlement requests against established security and governance requirements.
Investigate access, connectivity, resource health, backup, monitoring, configuration, and performance issues using logs, dependencies, and platform tools.
Apply cloud governance, security, change, tagging, naming, ownership, and documentation standards while identifying exceptions requiring review.
Document technical analysis, troubleshooting steps, configuration decisions, implementation results, and operational support requirements.
Maintain accurate tagging, naming, inventory, ownership, and configuration-record information for assigned cloud resources.
Evaluate backup validation, retention, restore testing, and recovery results to identify conditions affecting recoverability or business continuity.
Identify security, compliance, availability, performance, resiliency, or cost exceptions and recommend corrective or preventive actions.
Implement approved patch validation, maintenance, and post-change verification activities for cloud-hosted workloads and services.
Administer approved account, subscription, project, resource-group, quota, and service-limit changes within defined governance controls.
Coordinate with users and technical teams to gather requirements, diagnose issues, explain technical findings, and confirm outcomes.
Contribute to cloud operations documentation, procedures, dashboards, knowledge content, and opportunities for automation or process improvement.
Collaborate with infrastructure, networking, security, application, and service management teams to support reliable and secure cloud operations.
Develop cloud administration expertise and apply feedback from senior team members to increasingly complex technical assignments.
Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.
Performs other duties as assigned.
QUALIFICATIONS EDUCATION/EXPERIENCE
Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent combination of education and experience.
Less than 1 year of cloud administration, systems administration, infrastructure, platform operations, cloud engineering support, or related technical experience.
Experience supporting enterprise cloud environments, technical documentation, incident analysis, controlled change activities, or infrastructure configuration.
Exposure to Microsoft Azure, AWS, Google Cloud, Microsoft Entra ID, IAM, or related cloud administration tools.
Familiarity with ServiceNow, cloud monitoring, backup, configuration management, asset inventory, or cost-management platforms.
Exposure to scripting, command-line tools, infrastructure-as-code templates, or automation used to improve repeatable administration.
Experience in insurance, financial services, professional services, or another regulated business environment.
Relevant Microsoft Azure, AWS, Google Cloud, ITIL, security, networking, automation, or infrastructure certification.
Entry-level cloud, CompTIA, Microsoft, AWS, Google Cloud, ITIL, or related certification.
SKILLS
Foundational knowledge of public cloud concepts, virtual compute, storage, networking, identity, monitoring, backup, and governance.
Ability to analyze cloud alerts, incidents, access requests, resource health indicators, and configuration information using approved tools.
Foundational troubleshooting skills for access, connectivity, resource health, backup, monitoring, and configuration issues.
Ability to apply cloud governance, security, change, tagging, documentation, and operational-readiness standards to assigned work.
Strong technical documentation, communication, organization, prioritization, and cross-functional collaboration skills.
Ability to learn and apply scripting, automation, cost management, resiliency, and cloud operations practices.#LI-REMOTE#LI-GS1