Club Concierge | Part Time | The Texas Tech Club

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Club Concierge plays an essential role in delivering the personalized hospitality and welcoming culture that define the Club experience. As a key member of the Member Experience team, this position serves as a central point of contact for members and guests—ensuring every interaction reflects the Club’s standards of warmth, professionalism, and attention to detail. The Club Concierge is responsible for creating memorable first impressions through Warm Welcomes and Fond Farewells, coordinating reservations and requests, and proactively identifying opportunities to create Magic Moments for members before, during, and after each visit. This role supports member engagement initiatives, promotes club programming, and helps foster meaningful relationships that strengthen the Club community. The Club Concierge works closely with the Member Experience team to ensure seamless communication, thoughtful service, and consistent delivery of an exceptional member experience. 

This role pays an hourly rate of $15.00 - $18.00.

Benefits for Part-Time Roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until December 31, 2026.

Member Hospitality & Concierge Services 

• Provide a warm, professional welcome to all members and guests upon arrival and ensure a thoughtful farewell at departure. 
• Guide members and guests throughout the club and assist with reservations, inquiries, and service requests. 
• Serve as a knowledgeable resource on club services, amenities, dining offerings, and upcoming events. 
• Handle concierge-style requests and ensure all member needs are followed through from start to finish. 
• Maintain a polished and organized front-of-house environment, including lobby and reception areas. 

Member Communications & Support 

• Serve as a key communication point for member inquiries via phone, email, and in-person interactions. 
• Assist members with reservations for dining, club events, and programming. 
• Ensure member preferences and important notes are captured and communicated appropriately to internal teams. 

Programming Promotion & Engagement 

• Actively promote club events, programming, and member experiences during member interactions. 
• Encourage participation in club activities and ensure members are aware of upcoming opportunities to engage with the community. 
• Support the execution of member programming through event check-in, guest assistance, and hospitality. 

Member Engagement Initiatives 

• Build positive relationships with members and guests through attentive service and thoughtful interactions. 
• Support Member Experience initiatives such as birthday recognition campaigns, signature event invitations, and reservation follow-up. 
• Assist with outbound calls and communications that strengthen member engagement and awareness of club offerings. 

New Member Onboarding 

• Help create a welcoming and connected experience for new members through name recognition and personal introductions. 
• Support onboarding initiatives and ensure new members feel recognized and valued from their first visit. 

Administrative Duties 

• Update member accounts as needed, including contact information, household members, and communication preferences. 
• Process changes in membership level (upgrades, downgrades, and transfers) accurately and in a timely manner, following Club procedures. 
• Track and follow up on outstanding membership paperwork, such as affiliate forms, so member access is activated correctly. 
• Maintain accurate member records and notes in the Club's membership system, and keep member information confidential. 
• Prepare and maintain daily arrival lists, reservation reports, and event RSVP and guest lists. 
• Issue and replace membership credentials, cards, and access as directed. 
• Receive and log member mail, packages, and lost-and-found items, and follow through to return them. 
• Escalate billing questions, account concerns, and policy exceptions to the appropriate manager. 
• Support the Member Experience team with reporting, data entry, and other administrative tasks as assigned. 

Membership Sales Support 

• Identify guests who may be a good fit for membership and connect them with the membership team. 
• Keep membership materials (brochures, applications, and event information) fully stocked and organized at the concierge desk.