Collections Manager

Description

Sequium Asset Solutions is the industry's most progressive and advanced Debt Collection Servicer. Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability, through the application of our five core values: Leadership, Training, Talent Acquisition, Rewards and Technology. At Sequium, Tomorrow is Today.

Responsibilities include but are not limited to:

Monitoring and driving the collection floor, as well as deliver collector training, monitoring supervisors and implementing company policies and procedures. Resolves problems and makes recommendations for improving account handling processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Management and supervision of an assigned collection group
• Leadership of their individual assigned collection group
• Proficiency in the art of collecting money
• Responsible for the continued training and teaching of their individual staff's negotiation, tasking, and talk off skills
• Responsible for all administrative tasks needed for group
• Responsible for aiding the VP of Operations in enforcing company policies
• Responsible for always presenting a professional demeanor and attitude to the collection staff
• Comfortable operating in a growth-stage portfolio, including building and refining processes as the team scales

Requirements

• Employees must possess exceptional leadership, mentoring and communication skills
• Experience in interviewing potential candidates
• Must be competitive and goal driven
• Must be detail orientated
• Must have strong analytical skills and diligence with assigned tasks
• Must be technology literate; experience with dialer and CRM platforms (e.g., LiveVox, Latitude) strongly preferred
• Prior wireless/telecom collections preferred
• Must be prompt
• Must be self-confident, motivated, and disciplined
• Excellent verbal & communication skills required
• Hybrid - Remote

We offer: Paid Training, competitive salary with monthly bonus opportunity, PTO, medical, dental, vision, 401k.

EOE M/F/V/D b/g check, drug screening req. Sequium, Paying for Performance