Collections Specialist II

Maine State Credit Union is seeking a motivated Collections Specialist to join our Lending Team who will play a key role in reducing delinquencies while supporting members with empathy and professionalism. This position is responsible for managing delinquent loan accounts, minimizing loan losses, and helping members find effective solutions to bring their accounts current. The ideal candidate will have experience handling consumer, mortgage, credit card, and commercial loan collections while providing exceptional member service and maintaining compliance with all applicable regulations. You’ll collaborate closely with the VP of Lending and the Collections Manager along with fellow team members to ensure effective collection strategies area always with compliance, fairness, and member service top of mind.

Position Summary

The Collections Specialist manages a portfolio of delinquent accounts ranging from early-stage delinquency through severely delinquent and charged-off accounts. This role works directly with members to establish repayment arrangements, resolve complex account issues, recommend asset recovery actions when necessary, and collaborate with internal departments, attorneys, and third-party vendors to maximize recovery while preserving member relationships.

What You'll Do

• Manage delinquent consumer, mortgage, credit card, and commercial loan accounts.
• Contact members and negotiate payment solutions.
• Maintain accurate collection records and documentation.
• Handle recoveries, charge-offs, repossessions, and related collection activities.
• Work with attorneys, vendors, and internal teams to resolve delinquent accounts.
• Ensure compliance with all applicable regulations and credit union policies.

Qualifications

What You Bring

• 1+ years of collections, lending, loan servicing, asset recovery, or related financial institution experience.
• High school diploma or GED
• Strong communication, negotiation, and documentation skills
• Comfort working with members experiencing financial hardship
• Experience with repossessions preferred
• Commercial collections experience is preferred.
• Strong problem-solving and conflict-resolution abilities

​​​​​​​The pay range for this position is $20/hr-30/hr based on experience.

Benefits of Employment with Maine State Credit Union:

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.

We are also proud of the benefits we offer:

• Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
• HSA – generous employer contribution
• Employer funded HRA
• Employer-subsidized Dental and Vision Insurance
• 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
• Accident Insurance
• Competitive wages, and annual evaluations with compensation adjustments
• Generous 401(k) employer match, plus annual discretionary contribution
• Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holiday
• Education reimbursement - up to $5,000 annually for undergraduate
• Opportunities to volunteer in our local communities
• 100% Employer Paid EAP which includes 6 free mental health sessions
• Wellness Reimbursement of up to $150​​​​​​​