Commercial / Sales Coordinator
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Skills
contract administrationcontract managementcrmcustomer servicehubspotmicrosoft dynamicsmicrosoft officerelationship managementsalesforce
About the role
Commercial/Sales Coordinator
Job Title
Commercial/Sales Coordinator
Job Purpose
The Commercial/Sales Coordinator provides administrative and operational support to the sales and commercial teams.
Key Responsibilities
Sales Administration
- Process customer quotations, sales orders, and contracts.
- Maintain accurate customer records within the CRM system.
- Monitor order status and liaise with internal departments to ensure timely delivery.
- Support the sales team with reports,presentations and customer documentation.
- Support finance with accurate sales and pricing information
- Track sales activities and update sales pipeline information.
Customer Service & Relationship Management
- Provide customers with product,pricing and delivery information.
- Resolve customer issues promptly and escalate where necessary.
Commercial Support
- Assist in preparing tenders, bids, and commercial proposals.
- Support contract administration and ensure compliance with company procedures.
- Assist with pricing reviews and commercial data analysis.
- Monitor customer agreements and renewal dates.
Reporting & Analysis
- Produce regular sales performance reports and KPIs.
- Analyse sales data and identify trends or opportunities.
- Support forecasting and budgeting activities.
- Maintain accurate sales and commercial records.
Cross-Functional Collaboration
- Work closely with Operations,Finance,Procurement and Customer Service teams.
- Coordinate communications between customers and internal stakeholders.
- Support continuous improvement initiatives and process efficiencies.
- Administration duties as required by the Managing Director i.e.Minor commercial projects,travel planning,facilities support,room hire,events.
Essential
- Previous experience in a Sales or Commercial Coordinator,Customer Service or Sales Administration role.
- Strong administrative and organisational skills.
- Proficient in Microsoft Office.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and meet deadlines.
- Strong attention to detail and accuracy.
Desirable
- Experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics).
- Experience supporting tender or contract management processes.
- Knowledge of commercial procedures and pricing structures.