Commercial Transformation and Operations Manager
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Key details
- Location
- London, United Kingdom
- Work style
- Onsite
- Level
- Senior
- Function
- Legal & Compliance
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
About Baringa
Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.
The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.
Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.
Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.
Our Legal team are looking for an experienced Commercial Transformation and Operations Manager to join the team.
Reporting to the Head of Commercial Transformation, this role focuses on enabling transformation, initially within Legal, while also supporting wider cross-functional initiatives and other Baringa Enablement areas over time. The role combines day-to-day operational support with driving process improvements and increasing technology adoption.
What you will be doing
Process improvement and simplification
- Work with teams and BE subject matter experts to understand, document and challenge existing processes, pain points and business user needs.
- Create clear current-state and future-state process maps, workflows and supporting guidance.
- Identify opportunities to simplify, standardise and improve processes, with a focus on user experience, efficiency and global scalability.
Automation, AI and prototyping:
- Identify and assess suitable use cases for workflow automation, AI and digital tools across Legal and other Baringa Enablement teams.
- Maintain a practical understanding of available and emerging technologies, including AI agents, and apply this knowledge to business problems.
- Build or coordinate lightweight prototypes and proofs of concept, including agent-based solutions, to test ideas and demonstrate value.
- Work with subject matter experts and technical teams to turn business needs into clear, prioritised and responsibly designed solution opportunities.
Contract Lifecycle Management (CLM) platform roadmap, adoption and support:
- Continue delivery of the CLM roadmap under the direction of the Head of Commercial Transformation and the Director of Commercial Legal, identifying and coordinating opportunities to scale its use and value.
- Manage CLM support, configuration, releases, training and adoption, using feedback and usage insights to improve performance and inform roadmap priorities.
Project delivery, change and stakeholder support:
- Deliver transformation and technology projects from discovery through to implementation, supporting testing, communications, training and transition to business-as-usual.
- Build trusted relationships across Business Enablement
- Promote continuous improvement, experimentation and responsible technology use.
Support the General Counsel in managing and developing the Legal function.
- Support Legal strategy, priorities and key initiatives.
- Plan and coordinate Legal leadership meetings, strategy sessions and offsites.
- Prepare executive presentations, KPIs and functional reporting.
- Support budgeting and operational planning.
- Coordinate Legal communications and business engagement.
Your skills and experience
- Experience in transformation, legal operations, business analysis, process improvement, technology delivery or a related field, ideally within professional services or a complex corporate environment.
- Strong process discovery and mapping skills, with the ability to simplify ways of working and produce clear, practical guidance.
- Practical understanding of
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