Community Liaison

Description

Position Title: Community Liaison

Department: Community Engagement / RHTP

Reports to: Community Liaison Director

Location: Solvista Health service area

Schedule: Full-Time

General Purpose

The Community Liaison helps Solvista Health stay connected to the communities we serve. This position builds relationships, listens to community needs, shares information about services and resources, and helps people find the right place to get support. The Community Liaison also helps Solvista improve connections with primary care and other community partners and shares community feedback with the Community Liaison Director.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities

Community Outreach and Relationships

• Build positive relationships with community members, primary care offices, public health, schools, community organizations, and other local partners.

• Attend community events, outreach activities, and selected meetings as assigned by the Community Liaison Director.

• Listen to community members and partners and share common needs, barriers, and concerns with the Community Liaison Director.

• Help plan and carry out community education, listening sessions, focus groups, and other outreach activities.

• Support outreach based on local needs identified through the Community Needs Assessment and community feedback.

Connecting People to Resources

• Explain how to connect with Solvista Health services and community resources using clear, easy-to-understand information.

• Connect people and community partners with the right Solvista team member or outside resource and help make a clear handoff when needed.

• Help improve how Solvista and community partners connect people to services.

• Keep community and healthcare partner contact and resource information current.

Community Feedback and Program Support

• Keep track of common access barriers and community concerns and share them with the Community Liaison Director.

• Help with Member Advisory Council outreach, meeting preparation, feedback collection, and follow-up as assigned.

• Help receive, document, route, and follow up on complaints or concerns using Solvista’s approved process.

• Help with community feedback, surveys, grant activities, Community Needs Assessment work, and improvement projects as assigned.

• Complete outreach records, follow-up, and other documentation needed for the role.

Liaison Team Collaboration

• Work closely with the Community Liaison Team to coordinate outreach, share community information, and support priorities across Solvista Health’s service area.

• Share resources, community contacts, and lessons learned with the Liaison team so the team can respond to the bigger picture across counties and populations.

• Support Liaison team projects and community activities outside an individual focus area when needed.

Other Duties

• Work with Solvista staff and community partners in a respectful, reliable, and professional way.

• Maintain confidentiality and follow Solvista Health policies and procedures.

• Perform other duties as assigned.

Supervisory Duties (if any)

• None.

Requirements

Job Qualifications

Education:

• High school diploma or equivalent preferred. Relevant work, volunteer, community, healthcare, customer-service, human-service, or lived experience may be considered in place of formal education.

Experience:

• Experience working with the public, community organizations, healthcare or human-service settings, customer service, or outreach preferred.
• Experience organizing community, educational, resource, or service activities is helpful.

Location: Positions open in Canon City, Salida, Westcliffe, and Leadville

Knowledge, Skills, and Abilities:

• Builds positive relationships and treats people with respect.
• Listens well and communicates clearly.
• Follows through on commitments and keeps information organized.
• Comfortable talking with individuals, groups, and community partners.
• Can work independently on assigned tasks and knows when to ask for help.
• Knowledge of local communities and resources, or willingness to learn them.
• Basic computer skills and ability to complete required documentation.
• Spanish-English bilingual ability preferred.

Working Conditions and Other Requirements

• Ability to travel throughout Solvista Health’s service area.
• Flexible schedule that may sometimes include evening or community events.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.