Community Living Home Manager
Key details
- Location
- St. Louis, MO, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 4–7 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 18h ago
Skills
About the role
UCP Heartland Community Living (ISL) Home Manager
Reports to: Community Living (ISL) Program Director
Full-Time, Exempt
LOCATIONS: Various throughout North, Mid and South Counties
POSITION SUMMARY
Lead with purpose. Empower your team. Thrive at UCP Heartland.
At UCP Heartland we provide children and adults living with differing abilities the extraordinary care and support they need to thrive in school, at home, at work and in their community. We are seeking a dedicated Home Manager to lead our Direct Support teams and oversee operations across at least three Individualized Supported Living (ISL) homes. This leadership role drives the delivery of consistent services aligned with Person-Centered Support Plans (PCSPs), empowering clients to exercise choice and build independence. Step into a role where your operational leadership directly elevates the quality of life for the individuals we support.
POSITION SCOPE
Reporting directly to the Program Director, the Home Manager serves as the primary site leader, directly supervising a dedicated team of Direct Support Professionals (DSPs). This is a full-time, exempt leadership position.
The Manager oversees the 24/7 operations of their assigned home(s), manages site-level resources and overtime, reviews billing and documentation daily, and collaborates closely with internal departments (Nursing, Quality, HR) and external stakeholders (families, guardians, and medical providers).
As the frontline supervisor, the Home Manager is responsible for hiring, training, scheduling, supporting, evaluating, and coaching Direct Support Professionals. Home Managers will also participate in the interview and corrective action process and make recommendations regarding hiring and terminations.
The position requires participating in a rotating on-call schedule and willingly providing hands-on direct support during staffing gaps, inclement weather, or emergencies to ensure seamless consumer care.
ESSENTIAL JOB FUNCTIONS
Accountable for the daily operations of assigned ISL home(s), this position creates a safe, empowering, and compliant environment for consumers and staff alike. The Home Manager achieves this standard by executing the following essential functions:
- Directs the daily operations of assigned homes to ensure services are safe, person-centered, and strictly aligned with each client's PCSP.
- Coordinates community outings, medical appointments, and daily routines that promote client independence.
- Directly hires, supervises, coaches, and evaluates DSPs.
- Manages the onboarding and training of staff, ensuring full compliance with required certifications (CPR, Level 1 Med, etc.) and fostering a respectful, accountable team culture.
- Oversees the safe administration of medications and strict adherence to health protocols.
- Audits shift notes, medication records, and monthly summaries in Setworks to ensure continuous compliance with CARF, DMH, and HIPAA standards.
- Maintains 24/7 staffing schedules within approved ratios, actively resolving call-offs and coverage gaps.
- Approves employee timecards, manages site budgets, and ensures the homes remain fully supplied and accreditation ready.
- Participates in the rotating on-call schedule.
- Acts decisively during medical, behavioral, or facility emergencies, willingly stepping in to provide direct hands-on care and transportation during staffing shortages.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
The Home Manager role is not strictly administrative; modeling appropriate supports and willingly providing direct care are fundamental daily duties. As a result, this position operates within an active residential setting and requires the physical capability to meet the following working conditions:
- Requires frequent travel across assigned residential sites, medical settings, and community locations throughout the St. Louis metropolitan area.
- The ability to obtain and maintain all required training and certifications (CPR/First Aid, Level 1 Med, HIPAA, abuse/neglect) with full compliance.
- Highly active role requiring frequent standing, walking, bending, lifting, and providing hands-on physical support with activities of daily living.
- Must be physically capable of lifting at least 50 pounds and supporting transfers of individuals weighing more than 150 pounds using approved techniques or mechanical lifts.
- Subject to exposure to confidential health information, medications, bodily fluids, and changing residential conditions.
- Must confidently operate agency vehicles, including large ADA-accessible vans.
- Requires the flexibility to provide on-call response and direct-care coverage during evenings, overnights, weekends, holidays, or inclement weather.
MINIMUM EXPERIENCE REQUIREMENTS
At least four (4) years of demonstrated professional experience encompassing the following:
- Direct supervision and leadership responsibilities.
- Leading the development of Person-Centered Support Plans (PCSPs), including scheduling, meeting facilitation, and summary documentation.
- Actively directing the daily implementation of PCSPs.
- Monitoring quality enhancement initiatives and tracking progress toward personal goals.
- Drafting accurate monthly reviews and program summaries.
- Direct supervision and ongoing development of frontline support staff.
Core Operational Requirements
- Exceptional interpersonal skills with the ability to communicate cooperatively and effectively, both verbally and in writing, with all stakeholders.
- A valid driver's license, an exceptional driving record, reliable personal transportation, and the ability to safely operate agency accessible vans in accordance with organizational policy.
- The capability and willingness to manage a 24/7 program, participate in a rotating on-call schedule, respond decisively to emergencies, and step in to provide hands-on direct care coverage when required.
PREFERRED QUALIFICATIONS
- A Bachelor’s degree in Human Services or a related field.
- High competence utilizing Electronic Health Records (EHR), scheduling platforms, payroll systems, digital training modules, and standard organizational communication tools.
- Current, valid credentials in CPR/First Aid, Level 1 Medication Administration (L1MA), and/or recognized crisis intervention training (e.g., MANDT or CPI).
- High-level proficiency in managing electronic health records (such as Setworks), dynamic workforce scheduling software, payroll systems, and digital reporting tools.
KEY PERFORMANCE INDICATORS (KPIS)
Key Performance Indicators (KPIs) are the roadmap to exceptional care. They remove the guesswork from your daily responsibilities, providing clear, trackable expectations for how your performance will be measured and reviewed. By meeting these metrics, you ensure consistent agency compliance, protect our ability to fund services, and guarantee the highest quality of life for the individuals we support.
- Consumer Goal Progress: Required monthly summaries are completed in Setworks by the 5th business day of the following month, accurately reflecting progress toward the personal goals defined in each client's PCSP.
- Daily Billing & Activity Logs: Daily activity logs and shift notes are submitted by staff and approved by the manager in Setworks within 24 hours of shift completion, ensuring accurate daily billing and zero lost revenue.
- Consumer Financial Management: Maintains accuracy on all consumer financial ledgers, ensuring that all cash, EBT, and personal spending accounts are reconciled daily with matching receipts and zero unaccounted variances.
- Healthcare Coordination: Required annual physicals, dental exams, and specialist follow-ups are scheduled, attended, and documented on time, ensuring zero lapses in required medical care or prescription refills.
- Incident Management: Internal incident reports (IRs) and medication errors are documented, reviewed, and submitted to leadership and/or DMH within the required 24-hour reporting window, with immediate notification for high-level events.
- Safety & Regulatory Readiness: Required routine safety drills and environmental inspections are completed on schedule, maintaining the home in a state of continuous CARF and DMH audit readiness.
- Staff Training & Credentialing: Actively leads team training and delegates daily operations to support staff development, guaranteeing that employees complete all required core training on time (whether in-person or online via Relias), resulting in zero compliance or certification lapses.
- Team Communication & Alignment: Facilitate and lead bi-weekly 1:1 meetings with DSPs, as well as a monthly “all-staff meeting” ensuring that everyone is aligned on consumer health changes, schedule adjustments, and operational priorities.
CLASSIFICATION STATEMENT
This position is classified as exempt under the Executive Exemption provisions of the Fair Labor Standards Act (FLSA) and applicable Missouri law. The primary duty of this role is the management of an assigned Individualized Supported Living (ISL) home and the customary and regular direction of two or more full-time employees (or their equivalent). The Home Manager exercises independent judgment in staffing, work delegation, performance management, and compliance, and their recommendations regarding hiring, advancement, and termination are given particular weight.
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