Complex Care Social Work Case Manager
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Key details
- Location
- United States
- Work style
- Remote
- Level
- Senior
- Job type
- Full-time
- Experience
- 3–6 yrs
- Function
- Healthcare
- Focus area
- other
- Posted
- 4h ago
Skills
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Complex Care Social Work Case Manager based in the United States.
As a Complex Care Social Work Case Manager, you will play a key role in improving healthcare experiences and outcomes for patients with complex medical and social needs. You will work remotely as part of a multidisciplinary team dedicated to delivering compassionate, personalized, and coordinated care. Your focus will be on identifying social and socioeconomic barriers, connecting patients with essential community resources, and developing tailored care plans. You will support patients and caregivers in navigating complex healthcare situations, managing chronic conditions, and planning for long-term care. Working closely with clinicians, case managers, and community health professionals, you will help ensure patients receive comprehensive support. This is an opportunity to make a meaningful difference in the lives of vulnerable populations while contributing to a collaborative and evolving healthcare environment.
Accountabilities
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Build trusting relationships with patients through virtual and telephone interactions, providing compassionate, patient-centered social work support.
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Collaborate with physicians, nurse practitioners, case managers, community health workers, and outreach coordinators to deliver coordinated care for patients with complex needs.
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Identify social, socioeconomic, and logistical barriers affecting patients' health and well-being, and coordinate appropriate community resources and support services.
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Conduct psychosocial assessments and develop personalized action plans based on individual patient needs and circumstances.
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Identify caregivers experiencing burnout or managing significant care responsibilities, offering emotional support, guidance, and access to additional resources.
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Help patients and families navigate complex family dynamics, support systems, and challenging healthcare situations.
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Facilitate advance care planning and end-of-life discussions, including guidance around palliative care and hospice transitions when appropriate.
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Support long-term care planning by helping patients understand available options, coordinating referrals, and arranging necessary services.
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Coordinate with behavioral health teams and monitor patient outcomes to ensure continuity and effectiveness of care.
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Balance competing priorities across a complex patient population while maintaining consistent follow-up and timely support.
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Establish relationships with local community partners and internal stakeholders to strengthen care coordination and resource accessibility.
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Master's degree in Social Work (MSW) and an active social work license in the relevant state.
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At least 3 years of professional experience in medical social work, case management, or care coordination.
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Demonstrated experience building strong relationships with patients and collaborating effectively with multidisciplinary healthcare teams.
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Ability to work in a fast-paced, evolving healthcare environment and adapt to changing priorities and technologies.
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Strong interpersonal, communication, and active listening skills, with the ability to explain complex information clearly to patients, caregivers, and healthcare professionals.
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Excellent organizational and multitasking abilities, including managing competing demands, documenting interactions, and coordinating multiple care needs simultaneously.
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Strong problem-solving skills and a proactive approach to identifying barriers, navigating logistical challenges, and connecting patients with appropriate resources.
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Compassionate, empathetic, and patient-focused mindset, with a genuine commitment to improving healthcare access and