Computer Support Representative (61966)

Job Summary:

As a Computer Support Representative, you will be responsible for assisting all customers, sales representatives and internal departments with daily support on any file, design, or uploading questions.

Essential Functions:

• Keep up to date on the newest software
• Be able to introduce new processes, create efficiencies and bring innovative ways to provide value added services to our customers
• Create, update, implement and train others on standard operating procedures and processes for customers, sales representatives, and internal departments
• Assist internal departments in downloading files from internal and external transfer sites
• Provide professional, mechanical, and technical support/guidance for customers, sales, and internal departments

• Test customer files for mechanical and technical problems to ensure they are print ready
• Document, maintain, and organize customer and internal department communication/interaction
• Monitor and respond to customers, sales representatives, and internal departments via phone, email, etc
• Assist Prepress and back up the Leads as needed.
• Running Customer Service daily reports
• All other duties as assigned

Knowledge, Skills and Abilities

• Ability to handle multiple tasks and projects.
• Ability to remain organized and self-directed in a fast-paced environment.
• Ability to work in a team environment.
• Maintain professionalism when speaking internally and externally with team members and customers.
• Ability to interface with a variety of individuals or groups on a frequent basis.
• Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.
• Ability to learn computer applications as necessary for the position.
• Knowledge of graphic arts and printing
• Must successfully complete any training or certification courses required to support or strengthen position.
• Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
• Excellent verbal and written communication skills including strong customer service skills.
• Must communicate appropriate information accurately and clearly as needed.
• Strong PC or Mac Skills
• Demonstrate advanced proficiency in all adobe creative cloud applications: Quark Xpress, InDesign, Illustrator and Photoshop, Digital Publications, IOS and Android apps, E-Pubs, variable data applications, InDesign

Minimum Requirements:

• High school diploma or equivalent.
• Excellent organizational, project management and time management skills.
• Graphic Arts background, creativity, and design abilities preferred
• Proficient with the Adobe Creative Suite