Concierge

Position Overview

As the first point of contact for Edison House members and guests, the Concierge team plays a vital role in creating an exceptional experience. This individual is responsible for providing a warm and professional welcome, assisting with member needs, and ensuring smooth operations at the front desk. Our ideal candidate is service-oriented, detail-driven, and thrives in a dynamic, fast-paced environment.

Key Responsibilities

Member and Guest Relations

• Greet members and guests with a warm, friendly demeanor.
• Ensure all visitors feel welcome and attended to promptly.
• Handle check-ins, check-outs, and reservations efficiently.
• Provide information about Edison House amenities, events, and local attractions.

Concierge Services

• Assist members with bookings, including dining, event tickets, and other services as needed.
• Offer tailored recommendations to enhance the member experience.
• Handling last-minute member requests
• Encouraging member participation through events and clubs to further enhance the community

Operational Excellence

• Maintain the cleanliness and organization of the front desk area.
• Address member and guest concerns effectively, escalating issues to the manager when necessary.
• Monitor access to ensure only authorized members and guests enter the premises.

Administrative Tasks

• Answer and direct phone calls, emails, and other communications promptly.
• Update and maintain member records in the club’s management system when instructed
• Assist in data collection

Collaboration and Teamwork

• Work closely with other Edison House departments to ensure seamless service delivery.
• Assist with the execution of events by handling guest lists and providing an excellent first impression to guests and members

Qualifications

Skills and Qualifications

• Experience: Previous experience in hospitality, front desk operations, or concierge services is preferred.
• Communication: Excellent verbal and written communication skills.
• Technology: Proficient in Microsoft Office Suite and familiarity with reservation or CRM systems.
• Problem-Solving: Quick thinking with the ability to resolve issues professionally.
• Customer Service: Strong commitment to creating memorable experiences for members and guests.

Personal Attributes

• Friendly and approachable, with a positive attitude.
• Team player
• Ability to stay productive
• Highly organized and detail-oriented.
• Comfortable working in a high-energy, upscale environment.
• Flexible with scheduling, including evenings, weekends, and holidays