Consultant - Customer Transformation -Pune

The Consulting business at KPMG Global Services (KGS) is a diverse team of more than 6400 professionals. We work with KPMG Firms worldwide to transform the businesses of clients across industries through the latest technology and innovation. Our technology professionals combine deep industry knowledge with strong technical experience to navigate through complex challenges and deliver real value for our clients.

Through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

As a firm, we are deeply committed to diversity, inclusion and equity at our workplace. We offer a safe and inclusive environment built on trust, where all our colleagues can bring their authentic selves to work and know that their uniqueness is valued.

We prohibit unfair treatment of applicants and employees and discrimination on any ground, including but not limited to, caste, religion, color, ancestry, marital status, medical condition, sex, gender identity and/or expression, sexual orientation, age, nationality, cultural origin, family or parental status, defense veterans, physical, mental or sensory disability or any other status or characteristic protected by applicable Indian laws and regulations.

Roles and responsibilities

• Experience of working in Front office functions of either Marketing, Sales, Customer Experience or Service
• A consultant with deep functional knowledge of the above functions, across industries
• Knowledge of tools, such as, Medallia, SPM, Workfront, SFMC, DAM/PIM or other platforms to improve the performance of the front office functions
• Experience in global system rollouts strategy, planning, vendor selection and implementation planning. Knowledge of software development and implementation lifecycles.
• Lead the delivery by liaising with the senior leadership and ensure quality of deliverables.
• Support practice development initiatives, which includes innovation, knowledge management, point of view development, services standardization, etc.

Education / professional

qualifications

BE/BTech/MCA/ MBA or Experience in the required field.

Prior Experience:

The candidate must have of relevant experience in a similar role, particularly in a professional services firm / consulting / Big 4.

Experience & Background

• Experience in consulting or any other offshore-onshore coordinated work
• Manage and challenge senior stakeholders, and able to work beyond own area of expertise.
• Manage end-to-end delivery for projects.

Expected Skills

• Willingness to work in a highly demanding and results oriented team environment where priorities can change frequently.
• Highly focused on detail and accuracy of information presented.
• Willingness to travel overseas for extended periods if required.