Contractor
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Key details
- Location
- Pune, MH, India
- Work style
- Onsite
- Job type
- Full-time
- Function
- other
- Focus area
- other
- Posted
- 3w ago
About the role
The primary purpose of this role is to-
- Provide product support to customers via the telephone and/or Internet (e.g., instant message, email)
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Assess nature of product or service issues and resolve support problems.
- Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.
Skills –
- Excellent verbal & written communication skills
- Good analytical and problem-solving skills.