Coordinator - Service Configuration and ITAM.Information Technology

• Identify, capture, and manage all MTNN IS Configuration Items (CI) used in the delivery of business services while ensuring the goals of the Information Technology Asset Management (ITAM) process are achieved.
• Maintain a logical model containing the components of the IT infrastructure (CIs) and their associations. This is usually maintained in the Configuration Management Database (CMDB). The CMDB should be presentable through the Configuration Management System (CMS).

• Oversee the entire lifecycle of IT assets and configurations within MTN Nigeria.
• Maintain an up-to-date record (database) of all components of the MTNN Information Technology Assets, a repository of information describing topology, services, and their relationships.
• Ensure the availability of technical information as regards MTNN Information Technology Assets to staff and management.
• Maintain MTNN IS asset and configuration information and conformity to best practice (ITSM).
• Communicate new configurations, follow-up, and update the impact of changes on configuration information.
• Develop a report on license compliance, including, but not limited to, management usage, availability, and expiry.
• Ensure that dependencies and interrelationships between configuration items are communicated and understood.
• Ensure the availability of license information for staff and management.
• Provide a graphical representation of the MTNN Information Technology Assets, to aid in the diagnosis of incidents and problems.
• Provide input to vendor and supplier negotiations and manage vendor procurement, supply, and delivery processes.
• Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB).
• Ensuring the pre-defined activities are aligned with the change management process.
• Ensuring the CMS provides accurate and up-to-date information.
• Ensuring regular snapshots and configuration baselines are taken and protected.
• Conduct regular audits to ensure the accuracy of asset records.

• First degree in Computer Science, Engineering, or Applied Sciences or an IT equivalent degree
• Foundation Certificate: ITIL, IT Service Management

• Experience in enterprise asset management
• Experience in the development, maintenance, and management of CMDB
• Experience of change, release, and configuration management processes and procedures
• Project management experience

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Obsessions: How We Do It

The behaviors that keep our culture strong and safe.

1. Light It Up!

Always Do This:

🔹 Bring all your heart and all your smarts to us.

Never Do This:

❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

2. Raise Your Hand. Speak Your Mind.

Always Do This:

🔹 Respectfully but firmly challenge any threat to what we stand for.

Never Do This:

❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

3. Collaborate. Don’t Isolate.

Always Do This:

🔹 Share what you know and respect what others can teach you.

Never Do This:

❌ Never think that you are great unless you help make others great too.

4. Things Always Get Better Here.

Always Do This:

🔹 Take your own steps forward to improve and strengthen us.

Never Do This:

❌ Never believe or cause others to believe that "not now" means "not ever."

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello Family, where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.

Our Employee Value Proposition enables you to:

🟡 Work with meaning

🟡 Connect to develop

🟡 Thrive in positivity

🟡 Grow with purpose

Live inspired.

It’s a great place to work! Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).