Courtyard at Fitchburg Resident Move In Coordinator

POSITION TITLE:

RESIDENT MOVE-IN COORDINATOR

POSITION SUMMARY:

Manages the entire moving process for new residents, serving as the main point of contact to ensure a smooth and stress-free transition

REPORTS TO:

ADMINISTRATOR

POSITION RESPONSIBILITIES:

1. Serve as the primary point of contact for new residents, addressing questions and providing them with important information about their new home.

1. Develop and maintain a good working relationship with families, residents and community staff

1. Ability to use software programs efficiently and with accuracy

1. Treat each resident with dignity and respect

1. Create a sense of trust with residents, families and community staff

1. Communicates any special needs of the incoming resident to the appropriate personnel

1. Schedule, organize and work with members of the team to ensure smooth transition into community

1. Understands the needs of seniors and the aging process

1. Assist resident with dining services program by reviewing menu options, bringing to dining room for mealtimes, introducing to other tablemates and working with dining department to meet dietary preferences

1. Assist resident with social engagement program to include bringing resident to activities of choice and encouraging participation

1. Complete frequent check in on resident for first 10-days after move into community

1. Assist resident with settling into new apartment to include unpacking, set up of apartment, familiarizing with use of pendant, apartment surroundings, emergency evacuation and precautions.

1. Performs other duties as assigned.

EMPLOYMENT REQUIREMENTS:

1. Maintains confidentiality of all pertinent information

1. Ability to communicate and work with all levels of the company’s Employees effectively.

1. Strong organizational skills and attention to detail

1. Ability to relate to the public, Residents, families, Employees and other professionals appropriately.

1. Excellent communication, problem-solving abilities, and a customer-centric attitude help effectively manage expectations and resolve issues

1. Ability to maintain accurate records and provide information as requested and required.

1. Ability to communicate proficiently in English, verbally and in writing.

1. Ability to work flexible hours to meet requirements of the job.

1. Possesses strong organizational skills, is thorough, and meets deadlines.

1. Ability/willingness to perform all position responsibilities adequately

1. Ability to learn, utilize and apply basic management principles.

1. Ability to lift up to 30 pounds, 10 pounds regularly.

1. Ability to perform job duties, sitting, standing and walking regularly.

1. Ability to teach/train others effectively.

TRAINING AND EXPERIENCE:

Experience in property management or customer service, often supported by a high school diploma or equivalent. Knowledge of and interest in working with older adults required. Strong communication skills.

EDUCATION:

High school diploma or higher required.