CPJ_Beauty Farm.Manager - Spa

About the Job

An exciting opportunity has arisen for a Spa Manager to join Jumeirah Capri Palace for the summer season 2027.

The main duties and responsibilities include:

• Manage daily spa operations, ensure facilities operate according to standards, shifts are arranged efficiently, and guest administration is accurate.
• Ensure the guest experience aligns with Jumeirah's luxury standards, overseeing safety measures, and maintaining guest confidentiality.
• Act as the primary contact for Dignitaries, VIP, and VVIP guests, coordinating their spa experience and ensuring exceptional hospitality.
• Handle guest interactions with professionalism, accommodating special requests, addressing concerns promptly, and ensuring guest satisfaction.
• Contribute strategies for enhancing spa, fitness, and membership offerings, develop professional and retail product programs, and actively promote membership sales.
• Implement and monitor up-selling strategies to maximize operational revenue from spa and wellness programs.
• Ensure compliance with legislation governing spa operations, maintaining high standards of service while adhering to regulations.
• Manage spa staff schedules, complete payroll records, conduct training, coaching, and mentoring sessions, and ensure colleague files are updated.
• Control inventory, storage, and departmental assets, conduct inventories, and ensure proper management of operational costs.
• Hold regular departmental meetings, keep all information materials and training materials up to date, liaise with maintenance for facility issues, and manage spa-related purchase orders and expenses.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 6 - 8 years of Spa management work experience, within luxury hospitality or luxury customer service.
• Experience working with cutting edge technology within the wellness industry.
• A Bachelor’s Degree in Hospitality or any other relevant field
• Certification in Spa courses
• Proficient in Italian and fluent in English, a third language would be an added advantage

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Colleague Food & Beverage discounted rates
• Career Development
• Accommodation facilities
• Parking facilities
• Uniform & Linen laundry services