Critical Facility Manager
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Key details
- Location
- Tokyo, Japan
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 5–8 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 12h ago
Skills
change controlfacilities managementincident managementjapaneseoperational risk managementrisk managementroot cause analysissuccession planning
About the role
Job Title
Critical Facility Manager
Job Description Summary
The Critical Facility Manager is accountable for the safe, reliable, compliant and cost-effective delivery of Facility Management services across the Data Centre Campus. The role leads campus operations, maintenance, incident management, statutory compliance, service providers, operational reporting and resource readiness while maintaining a strong focus on safety, asset reliability and customer experience.
Job Description
About the Role:
- Lead safe and reliable operation of critical facility systems, ensuring campus-wide service continuity and operational readiness
- Oversee preventive and corrective maintenance, daily rounds, defects, backlog, critical spares, and asset-management activities across the site
- Lead incident, change, and emergency management, including escalation, investigation, root-cause analysis, and corrective actions
- Manage FM personnel, 24x7 coverage, competencies, succession planning, leave cover, surge capacity, and on-call arrangements
- Govern OSE suppliers and service providers, including access, scheduling, MOP review, buddy support, and return-to-operation verification
- Maintain compliance with Japanese statutory requirements, client policies, SHEQ standards, site procedures, and customer obligations
- Monitor KPIs, operational risks, work orders, reporting, and performance analytics, and lead service reviews and continuous improvement initiatives
- Support commissioning, handover, mobilisation, and future campus scaling while maintaining clear communication with clients, customers, contractors, and stakeholders
About You:
- 5+ years of experience managing critical facilities or data centre operations in a mission-critical environment
- Relevant engineering, facilities management, or technical degree or diploma
- Demonstrated leadership of maintenance, incidents, contractors, compliance, and multi-disciplinary site teams
- Strong technical understanding of electrical, mechanical, cooling, fire, controls, and other critical infrastructure systems
- Strong capability in incident command, change control, risk management, contractor governance, and operational reporting
- Experience managing staffing, competencies, performance, succession planning, and 24x7 resource coverage
- Business-level Japanese and English preferred for reporting, stakeholder coordination, and customer communication
- Experience supporting mobilisation, transition, or phased campus growth in a critical environment is advantageous
- Location is in Inzai, Chiba
INCO: “Cushman & Wakefield”