Customer Account Manager

Duties/Responsibilities:

• Responsible for managing customer communications.
• Reviews all major deliverables to ensure client expectations are met.
• Ensures that customer daily questions and concerns are dealt with in an efficient manner.
• Works closely with the manufacturing team in order to maintain a continuous knowledge of project.
• Communicates the customer's goals and represent the customer's interests to the team.
• Provides regular two-way communication between the customer and team, to provide strong team representation and set proper customer expectations.
• Reports to the Business Development Manager, providing regular input on all account activity.

Knowledge and Abilities:

• Proven Account Management skills required in order to maintain and enhance customer relationships
• Technical competence (understand software, hardware, networks, etc.)
• Motivated, goal oriented, persistent and a skilled communicator
• High level of initiative and works well in a team environment
• Excellent written and oral communication skills
• Plans and carries out responsibilities with minimal direction
• Demonstrated skills with project management tools and methodologies
• Ability to stay on road map to achieve company’s growth goals.

Education and Experience:

• Minimum 3-5 years of account management/sales experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.