Customer & Comm Relations

Position Summary

Long-Lewis is looking for friendly, enthusiastic people with great phone skills to call customers after their service visit. We want people who bring warmth and care to every call. Retirees and others with experience working with the public are a great fit. 😊

Key Responsibilities

• Customer Follow-Up Calls: Call customers who recently had their vehicle serviced in our Service Department or at Quick Lane to check on their experience.
• Script and Guidance Provided: Follow a call script, with detailed instructions for handling specific situations, so you'll always know what to say.
• Quick, Friendly Conversations: Keep calls brief so you can complete several each hour. The average is about 20 calls per hour.
• Daily Reporting: Record call notes in a simple Excel spreadsheet, then save it and email it back as an attachment at the end of each shift.

Qualifications

• Outstanding phone and communication skills with a warm, positive attitude
• A cell phone and the ability to text. You'll get your own extension in our phone system and make calls through the Wildix app.
• A fast internet connection that doesn't block VoIP traffic, which the Wildix app requires
• Basic Excel skills: typing in a cell, saving the file, and emailing it as an attachment

Pay: $15/hour

Schedule: Monday–Friday, approximately 6:00–8:00 PM