Customer and Supplier Follow-up Executive

Accountabilities:

You will manage day-to-day customer and supplier follow-ups, maintain accurate operational records, and ensure that important updates are communicated to the relevant stakeholders. Your responsibilities will include:

Make outbound calls to customers and suppliers to follow up on shipments, deliveries, payments, and outstanding documentation.

Communicate regularly by phone and email to obtain timely updates and confirm progress.

Send follow-up emails summarizing conversations, requesting missing information, and addressing pending actions.

Maintain accurate records of calls, communications, shipment updates, and commitments in internal systems.

Organize and manage a structured follow-up schedule to ensure that no outstanding query or commitment is overlooked.

Proactively identify shipment delays, payment issues, missing documentation, and disputes, escalating them to the appropriate internal teams.

Build and maintain professional relationships with customers and suppliers through clear, consistent, and timely communication.

Ensure that all relevant updates are properly documented and shared with the appropriate stakeholders.

Monitor outstanding actions and follow through until issues are resolved or the next steps are confirmed.

Requirements:

The ideal candidate has previous experience in customer-facing communication and is confident managing frequent phone and email interactions. You should be highly organized, persistent in following up on outstanding matters, and comfortable working independently in a remote environment while supporting international business operations.

At least 3 years of experience in a customer-facing role.

Excellent spoken and written English, with the ability to communicate confidently with international customers and suppliers.

Previous experience managing customer or supplier communications by phone and email.

Confidence making a high volume of outbound calls and following up persistently while maintaining a professional approach.

Strong email writing, communication, and interpersonal skills.

Working knowledge of spreadsheets, email platforms, and basic computer applications.

Excellent organizational skills and attention to detail.

Ability to manage multiple follow-ups, priorities, and outstanding commitments independently.

Ability to work remotely with a reliable internet connection and a dedicated workspace.

Must be based in India.

Benefits:

Competitive annual salary ranging from ₹600,000 to ₹1,200,000.

Fully remote working arrangement from India.

Opportunity to work with an international packaging business and coordinate across global customer and supplier networks.

Exposure to international shipping, imports, and supply chain operations.