Customer Care Representative

ABOUT THE ROLE
Do you enjoy solving problems, keeping customers informed, and making sure the details come together? We are looking for a Customer Care Representative who will serve as a trusted point of contact for our customers and help deliver a responsive, reliable experience from order through delivery.
In this role, you will work closely with customers and internal teams to coordinate orders, provide schedule and shipment updates, resolve delivery concerns, and identify opportunities to better support customer needs. You will build knowledge of our products, applications, and supply chain while developing strong relationships across Sales, Operations, and other business functions.
This is a great opportunity for someone who is organized, customer-focused, comfortable managing competing priorities, and committed to following through.
LOCATION
St Marys, Pennsylvania
WHAT YOU WILL DO

Serve as a primary point of contact for customer questions, requests, and concerns.
Provide customers with timely and accurate order, schedule, and shipment information.
Coordinate with Sales, Operations, Supply Chain, and other internal teams to support customer needs.
Resolve shipping discrepancies, including late, damaged, or incorrect shipments.
Support customer requests throughout the order process, from initial inquiry through delivery.
Assist with new customer accounts and credit applications using established processes.
Partner with Sales to identify customer concerns, commercial issues, and potential solutions.
Recognize opportunities to provide additional products or services that meet customer needs.
Maintain accurate customer and order information within applicable business systems.
Communicate clearly, diplomatically, and professionally, especially when resolving challenging situations.
Take ownership of customer follow-up and ensure open items are carried through to completion.
Follow company policies, procedures, and established safety practices.

WHAT WE ARE LOOKING FOR

An associate degree in business or a related field is preferred, or equivalent customer service experience.
Previous experience in customer service, customer care, order management, sales support, or a similar customer-facing role.
A genuine customer-first mindset and a commitment to providing responsive, dependable service.
Strong communication, relationship-building, and problem-solving skills.
Excellent attention to detail and the ability to work accurately in a fast-paced environment.
Strong organizational skills with the ability to manage multiple customer needs and priorities.
Sound judgment and the ability to remain professional and solutions-focused under pressure.
Confidence working with Sales and other internal teams to resolve issues and support customer commitments.
Proficiency with Microsoft Office and the ability to learn customer and order-management systems.
Experience supporting manufacturing customers, original equipment manufacturers, or electronic data interchange processes is a plus.
An interest in learning about technical products, customer applications, and supply chain processes.
A positive attitude, strong follow-through, and willingness to take ownership of results.