Customer Care Representative

Stellar Tech

4d ago

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Key details

Work style
Onsite
Level
Entry level
Experience
1–4 yrs
Function
Customer success & Support
Focus area
other
Posted
4d ago

Skills

chatgptcrmcustomer supportzendesk

About the role

StellarTech is an international product company that develops and publishes B2C subscription-based mobile apps in EdTech. 


We are looking for a Customer Care Representative to become the first point of contact for our users. For us, closing a ticket is not enough: we want to understand why the user ran into a problem and make sure it doesn't happen again. You will work closely with our Tech Support team: reporting bugs, spotting recurring issues and suggesting improvements. No prior experience? We'll still consider you if you learn fast and think analytically.


Applications are accepted only via this application form: https://forms.gle/jhGxwQoySCuDGvP16


Your area of impact

  • Handle web and app user requests in Zendesk (email and live chat).
  • Find the root cause of a user's problem, not just fix the specific case.
  • Escalate user issues to the technical team.
  • Tag user requests to collect analytics.
  • Keep response times within our SLA.
  • Share insights on recurring pain points and suggest improvements to templates, guidelines and processes.


Must-have requirements

  • English at Upper-Intermediate (B2) level or higher: a real working level, with strong writing (grammar, punctuation, vocabulary).
  • Clear, polite and empathetic written communication, with logically structured messages and no copy-paste tone.
  • Ability to handle a high volume of similar requests without losing speed or quality.
  • Analytical mindset: you want to understand why a problem happened, not only remove the symptom.
  • Availability to work shifts

Nice to have

  • 1+ year of experience in Customer Support.
  • Experience with Zendesk or other ticketing/CRM systems.
  • Experience with high-volume email and live chat support.
  • Experience in subscription-based mobile apps.
  • Daily use of AI tools (ChatGPT, automation tools, productivity apps) to boost your efficiency.
  • Examples of improvements you proposed that were actually implemented.


Hiring process

  • Application form.
  • Assessment task.
  • Interview with the Customer Care Team representative.


Want to join the team? Fill in the form, we look forward to meeting you!

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