Customer Care Specialist (Temporary)
3d ago
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Skills
customer servicedata entry
About the role
Business, Hospitality and Auxiliary Services is seeking a temporary Customer Care Specialist to assist in providing direct customer service and support to Panther Central.
Duties associated with this position include but are not limited to:
- Serve as first point of contact to public via front counter (assist with questions, form completion, card production, etc.) online chat and telephone
- Assist with administrative functions as required and/or requested.
- Responsible for data entry, data queries, and updating data in all applicable University systems.
- Explain policies and procedures of housing, dining services, parking and ID cards to students, parents, faculty, staff and other visitors
- Responsible for monitoring and reporting problems regarding lobby area to appropriate staff.
- Other duties as assigned.
Two shifts are currently available. Thursday – Monday 3-11PM & Wednesday - Sunday 12-8PM
Associate's Degree and three years experience is required for this position. Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.