Customer Engineer Thermal

Service Technician – Refrigeration & Air Conditioning (m/f/d)

Location: Frankfurt, Germany | 95% travel required

About Vertiv

Vertiv is a global leader in critical digital infrastructure solutions, specialising in data centres, communication networks and industrial applications. With more than 32,000 employees across over 130 countries, we help ensure the availability, efficiency and sustainability of digital systems worldwide.

Our portfolio includes precision cooling, uninterruptible power supplies (UPS), power distribution, monitoring and edge solutions, particularly for data centres, industrial facilities and mission-critical IT infrastructure.

Through innovative technology, global reach and strong service expertise, we deliver tailored solutions for a digital world that never sleeps.

We are looking for a Service Technician – Refrigeration & Air Conditioning (m/f/d) to maintain, repair, troubleshoot and commission complex refrigeration and air conditioning systems. The role focuses on working independently at customer sites while maintaining the highest standards of quality and safety.

Your responsibilities

• Hands-on technical service: Carry out maintenance, servicing and repairs on refrigeration and air conditioning systems, including split systems, VRF, precision cooling and chilled-water systems, directly at customer sites.
• Troubleshooting and emergency callouts: Identify the root causes of faults and resolve technical issues. Participate in a rotating on-call service to ensure rapid response and effective solutions.
• Commissioning new equipment: Bring new systems into operation, perform functional tests and explain key operating features to customers.
• Safety and quality: Follow established EHS requirements, handle refrigerants safely and comply with all relevant regulations, working professionally and responsibly.
• Customer service and technical advice: Represent Vertiv at customer sites, providing friendly, knowledgeable and solution-oriented support. Report on equipment condition and assist with technical queries.
• Documentation and digital reporting: Use mobile tools to document service activities accurately and efficiently, providing clear, complete and reliable updates to the wider team.

What you’ll bring

• Completed vocational training in refrigeration, air conditioning, ventilation technology or a comparable qualification.
• Previous technical field service experience is advantageous, although entry-level candidates with a willingness to learn are also welcome.
• Category I refrigerant handling certification in accordance with the German Chemicals Climate Protection Ordinance (ChemKlimaschutzV).
• A valid Category B driving licence.
• An independent, organised approach to work and a passion for direct customer interaction.
• Willingness to travel and participate in an on-call service rota.
• Good written and spoken German, together with basic English skills to communicate with international colleagues and work with technical documentation and systems.

What we offer

• A secure career in a growing, technology-driven company.
• Company car, including private use.
• Smartphone, tablet and modern tools to support your work.
• Training, professional development and career progression opportunities.
• A collaborative team, short decision-making processes and open communication.
• Competitive remuneration, additional allowances and a travel expense policy.

Ready to take responsibility and keep technology moving?

We look forward to receiving your application!

Travel requirement: 95%

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The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com