Customer Experience Coordinator - A&F Co.

Job Description:

The Customer Experience Coordinator supports the regional Brand Strategy team with the day-to-day administration of customer marketing campaigns. This entry-level role helps with campaign set up, customer file preparation, reporting, quality checks, and maintaining trackers across email, app, and other direct marketing activity. The role is designed for someone who is organised, detail-focused, and keen to learn more about customer experience, marketing performance, and how campaign activity supports retention, loyalty, revenue, margin, and ROI goals.

This role is located at our EMEA Home Office in London.  

Reports To: Brand Strategy & Customer Experience Specialist

What will you be doing?

• Support with the set up, coordination, and delivery of customer marketing campaigns across email, app, and other direct marketing channels
• Help keep campaign calendars, trackers, process documents, and deployment details accurate and up to date
• Prepare customer files and mailing lists using agreed processes, with guidance from the wider team
• Complete basic quality checks to help ensure campaigns are accurate before launch
• Support with simple reporting by pulling results, updating templates, and preparing inputs for campaign performance updates
• Assist with basic campaign test tracking and help summarise initial results for review by the team
• Partner with cross-functional teams, including Creative, Operations, PCM, and Promo, to support the successful delivery of seasonal campaigns and promotional initiatives. 
• Help maintain clear records for ongoing customer marketing initiatives and support reporting on return on investment

What will you need to bring

• Interest in marketing, customer experience, retail, e-commerce, or data-led decision making
• Some experience in administration, coordination, customer service, retail, marketing, or a related area is helpful, but not essential
• Strong attention to detail and confidence following step-by-step processes
• Good organisational skills, with the ability to manage tasks, deadlines, and updates accurately
• Comfortable working with spreadsheets, reports, and basic data, with support and training provided
• Working knowledge of Microsoft Office, particularly Excel and PowerPoint
• Willingness to learn customer database, reporting, and campaign tools such as SQL, Tableau, or similar platforms
• Clear communication skills and confidence working with different teams to gather information and follow up on actions
• Curious, proactive, and keen to build knowledge of customer behaviour, marketing campaigns, and performance reporting

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.